CVS 6170 Lakeland Highlands Road, Lakeland, FL 33813

"Had to make an emergency run for items my daughter forgot. When I arrived at the door at 9:55 the lady standing in the doorway waiting to close the door informed me that I had one minute. She did not ask if I needed help locating my item. I asked her where the items were located and quickly gathered my items. I went to do the self check out and the machine was asking me to clear the bagging area which was clear. I stood there until five after ten while she slowly checked the person before me, manually opened the door for the previous customer, then checked my items, went back to manually close the door which left me waiting even longer for her to come back to hand me the receipt. All in all, the employee was more concerned with closing than customer service. If CVS’ equipment was functioning or the employee was focused on the right things, I would have been in and out before “closing time.”"

"I'll them a star for answering the phone, but that it. Horrible service in the pharmacy. Lied to about my prescription. Didn't have it in stock and didn't bother to tell me until I came to get it. And refused to transfer it to another pharmacy. "Well I don't know, when we'll get a supply in, you'll have to wait" possible wait time of 2 business days maybe more... Completely blew me off and non caring attitude. Merry freaking Christmas to me right? Horrible people. Moving to a new pharmacy.. my entire family. Wow!"

"Absolutely the slowest pharmacy! Was promised rx by 1 and now 2:30. You go to the dr in pain at 10 and can’t get a rx for at least 5 hrs or more. You cannot even get a person to inquire. Yesterday I waited an entire day and the rx was not ready."

"I needed help and Danielle was incredible. She had explained how the S3 purchasing worked and how the shelves showed Blue Tags, showing eligible items, and had someone check the stock in the back for additional items. Raj, the Store Manager then brought out the items needed and I thanked him. This was the first time I had received excellent customer service at the front of the store. Danielle is definitely a keeper and can show some of the other staff to offer customers a better shopping experience!"