Lowe's Home Improvement 285 Southwest 25th Lane, Cape Coral, FL 33914

"I went to Lowes to pick up several cans of touch up paint. The service at the paint counter was excellent. The gentleman at the counter was helpful and got my order together quickly. It is always a pleasure to shop at this store."

"My parents purchased a dishwasher from this store. At the time of purchase we were told that the dishwasher was in stock in the back and that we would get a call within 48 hours to schedule the installation. My father called 4 days later to say he wasn't contacted for installation yet. I was next to him while on speaker with the appliance guy at lowes. Not an apology or anything just rudely said your unit is not in stock and we wouldn't be getting a call until mid-week the next week. This is absolutely outrageous and tells me they were lied to."

"Lowes has gone downhill with poor customer service and this store and the installation group are major reasons why. I had requested an appointment to schedule a consult for replacing a sliding door and after one missed appointment and lots of excuses the sales rep, Eileen came out in early January 2023. She did the rough measurements and gave me a quote that I accepted. The door took a while to arrive but I was understanding because of supply chain issues. Finally I received a call to schedule installation and the installers showed up but there was no door because the store and customer service never delivered it or properly coordinated this. After more waiting the door and the installers arrived and the door looked used. It was scratched on both panels and the handle/lock assemblies were both bent. After multiple requests it took them nearly two months to just come out and inspect. It was determined that the whole door needed to be replaced, this was in July of 2023. Time went by and I made repeated requests to get the ETA only to find out the door was never reordered. They finally ordered it in September of 2023 and the replacement door arrived in late November 2023 but is not able to be installed until late January of 2024. In October of 2023 I reached to Eileen Moore for a simple request of a copy of the original contract and it was ignored. In early November I reached out to Amy Walters (Project Support Professional) expressing my growing frustration and that was ignored as well. On December 5th I received a call from customer service to schedule the delivery and asked the person why the long wait. He let me know that Eileen Moore is only sales and is not required to follow up and that Amy Walters email box receives thousands of emails so I should have not expected a response. So essentially there is no or very little customer service once they have your money. The people at Home Depot can thank Lowes for my business going forward and hopefully they will now how to treat customers. EDIT: As a follow up to their response below telling me to give them a call because "We will continue to do everything we can to speed up and improve our customer service delivery" - I called the number they provided and was given a recording telling me to wait 30 minutes for the next customer service person........the same old story."

"I usually love Lowes and there was nothing really that bad here but the outside could use some maintenance work. The staff was friendly to work with and I would come back here to shop again. We were getting Sherwin Williams paint because the behr paint took so many coats to cover."