Holiday Inn Express & Suites Knoxville West - Papermill Dr, an IHG Hotel 6324 Papermill Drive Northwest, Knoxville, TN 37919

"Great stay for our cross country trip. Right off the freeway. East to find! Close to shopping. Clean and very friendly staff (which is very rare at hotels these days). We had an inconvenience pop up with our room and LaTonya was very helpful and gracious."

"The customer service is top notch. Every person I interacted with was attentive, accommodating, and just a pleasure to talk to. The rooms were clean, had a fridge, had a microwave and smelled great. There were Dove products in the bathrooms and Im a sucker for a free breakfast so there is also that. Latonya the manager (I only caught her name in passing so excuse me if I’m off) made a very stressful day better with her kindness and customer service. I won’t be staying anywhere else when I need a room."

"Stayed two night here after canceling at a rathole of a hotel up the road (OYO Hotel). So glad we did. If I can’t get a reservation downtown, this Holiday Inn will be my regular hotel when in town visiting. Great location, service was excellent, breakfast was above average, and rooms were clean."

"Overnite rest for business trip only place to sleep to be on out way. Bed soft but still not very good sleep but atmosphere was cool. Great front desk staff last night Wednesday. Well first ones was lil weird but another group of young ladies come up and was less judgemental. With looks .. we drove 12 hrs yesterday and was tired. May have looked not 100 percent but ..... God Bless"

"Rooms could use some work. AC unit evaporator needs have its coil cleaned. Just smelled old and moldy in the room. Location was decent. Plenty of room for trailer parking in the back. Priceline said it was a pet friendly hotel but apparently they do not allow pets."