Terraces at Summerville 817 Hickman Road, Augusta, GA 30904

"We moved our daughter here and a few days after we moved her in tried the washer/dryer comb, started leaking like Niagara Falls. Water was coming out so fast, we couldn’t keep up. The whole kitchen floor flooded. We had to pool water into the sink. It was a nightmare. My daughter put in a work order through her portal as they instructed, and she rec'd an email that indicated that they rec'd the work order for the washing machine/dryer. This was on 11/30/2022. They never came out and fixed it. The door to the building has a keypad for added security, it came off track. I had call them every day or every other day for a month before the Maintenance Supervisor called back just for it to take two more weeks to get fixed, it took 5-10 mins. Anyone could just walk up to the building and open the door without put in the code to open it up. Lease up Nov 17, 2023 but I thought the 18th. I sent them a letter in the mail in July 2023 to inform them that we would not be renewing our lease. My daughter went to the leasing office on Aug 4, 2023, to confirm that the letter was received. Oct 29, I looked on the portal to confirm that the leasing office had, in fact, pro-rated the rent for Nov and they did. When I went into the portal on Nov 3rd to pay it, the amount changed. It doubled! I had to wait until Nov 6th to call the office since they aren't open on Saturdays. The manager had an attitude right off the bat. I was only trying to get the acct straighten out to pay it. She was too busy to help me get to the bottom of the issue. The way it was handled was unprofessional. We agreed for me to pay the amount that I saw on Oct 29. She advised me to pay it through money order, cashier’s check, or MoneyGram. She even sent me the instructions for MoneyGram with the receive code via email. I tried to go to CVS to pay it through MoneyGram three times, ran to the bank. After all that running around, I couldn’t pay that amount through MoneyGram because the apartment’s system still showed the incorrect amount so the system kicked it back. While I was running around trying to get this paid, they added a late fee to our account, so it made that amount even higher. I paid that rent on time every month up to that point and you can't compromise and work with me on this issue. This apartment complex has roaches, and they are everywhere. I saw that in the rent, they charged you a fee for pest control. I am not understanding this as the young lady in the office that I spoke with informed me that this is to take care of the pest for outside. Roaches are not outside; they are all inside these apartments. I need for the pests inside the apartment to stay outside, not the other way around. If they charge you pest control every month, why weren’t they spraying your individual apartment every month was my question. Now you can get that done, you must call the leasing office and be put on a list to have it done. I didn’t understand that as they don’t waste any time putting it in your rent every month, but you have to call them and beg them to spray your apartment. You can’t request to have your apartment sprayed more than 3Xs in one month. This made no sense to me, but I let it go. Moving out is another huge problem. Have so many problems that I can't list them all here. I just wanted to be treated with respect and that didn't happen. I would be very cautious to stay here."

"5/5 stars--I've been a renter with Terraces at Summerville since 2020! Excellent service, always prioritize tenants and are truly understanding and professional. The staff at Summerville are always reachable and willing to go above and beyond to ensure you have a safe, clean, comfortable place to live. I feel so lucky to live here! I've always felt safe and enjoyed the quiet neighborhood-like feel this community offers. Would (and have) recommended Terraces at Summerville to many friends moving to the area!"

"The tenants are great but it’s the administration and landlord. They don’t answer the phone, never. They don’t send out proper emails or documentation for tenants which is super poor professionalism. There was only one super which couldn’t repair the light switches or AC unit. I had to get a portable unit put in place which was there the entire year. If you like roaches or non-existent care towards the apartment, this is your choice."

"For one pool never open, it’s just for decoration. Big roaches not the little ones. Million & one stuff in the apartment doesn’t work like washer or the air always going out. The neighbors never pick up they dog mess. Rent high for no reason cause you’ll have to call maintenance about 3 times out the week for something. I still got maintenance issues from like a month ago that haven’t been fixed. Again pool never open it’s always an excuse on why the damm pool ain’t working smh. So if you coming here to have a fun place for your kids you can forget about the pool .. & Maintenance supervisor always got a nasty attitude."

"If anyone talk negative about these apartments it's because they are unhappy. The only problem I have is the neighbors play their music so loud. This is a modern world. Put your head phones to your ears. Your neighbor doesn't want to hear your music. My only problem. I love my apartment."