SpringHill Suites by Marriott Savannah I-95 South 4 Gateway Boulevard East, Savannah, GA 31419

"Overall good experience. Breakfast was good and room and hotel were pretty clean. Pool and hot tub were hot, a little too hot, but better than being cold."

"Marriot Titanium Elite member, here. I would not go back to this hotel. I got into my hotel room and found a used wash cloth on the floor in the bathroom. The shower glass had soap scum on it, so I know it hadn't been cleaned. The hotel is in a bad area. I wouldn't stay anywhere around here again. To top it all off, my tools were stolen out of my truck in the parking lot. I told the front desk, and they didn't seem to care, nor were they surprised. No security cameras in the parking lot. Will not be going back."

"We always stay at Marriott when we travel, this specific Springhill Suites, we will make sure to add to the list of places NOT to visit again. Upon check in, no room keys were available and was told it was because the system was down. This should have been a sign as everyday are cards were deactivated and had to request new cards everyday. We had issues with the TV and told the employee who came and dropped out keys off. She stated she would have someone come up to the room, they never showed up. Thankfully the TV started to work. The sofa bottom bed was dirty, there crumbs all over the mattress as if it was never cleaned. The sheets, pillows, and blankets for the sofa beds were not in the room. When I went to the front desk to ask they only gave me 1 set even though I asked for sheets for both beds. There were no additional pillows available either and I was told it was because of "technical difficulties." The reservation I made was for five guests, but only three towels were provided in the room. I would expect with a reservation made, they would have everything ready in the room for the amount of guest listed on the reservation. It appears the mattress fitted sheets were to small for the bed because it kept coming off. Some sheets and pillow cases had stains on them. There's only one TV in the suite; not the best view from furthest bed position, especially if you are sharing the bed. (see picture) There's are only two drawers in the suite to put away clothes. The view from our window was of a cement block. There was no bath soap in the dispenser, it was completely empty. There is not a safe in the room to lock up your valuables. The satellite cable in the room was OK; if you touch the TV or TV stand, it would cause it to freeze. There is a microwave in the room, but no utensils or plates were provided. The outlets do not work well... we attempted to plug our phone chargers in and it seemed as if the plug did not sit well and was loose. The USB ports were not strong enough to charge our phones (Google Pixel 8 Pro). Each night we came back to our room or key card did not work; It was not kept next to our phone or anything magnetic as I know it can cause it to deactivate. I requested for clean towels at the front desk and was asked how many is in our suite, I responded 5 and was given 4 clean towels. The gym was small but was useful with dumbbells from 5 to 50lbs and a bench. There were 2 treadmills and 1 elliptical. The continental breakfast was good. The coffee was OK, they did not offer regular creamer but there was milk for cereal that could be used for coffee."

"I'm a Marriott gold elite member, so I stay in a lot of Marriott hotels. The room was good overall, with two exceptions. We couldn't get it cool enough for us, and even with all the lights on the room was dark. But the real issue was service. We arrived about 8:50 pm. I walk in to find an empty registration desk with a sign informing me that they had stepped away for a few minutes, and I could use the house phone to alert them of my presence. I thought that was unusual for this time of the evening, but I looked around for the house phone. None in sight. After walking around for a minute, I found one by the elevators. I let it ring for at least a minute. No answer. I went looking again, knocked on the manager's door, but no one responded. I went back to the phone, and while I was listening to it ring, I saw the desk clerk come in from outside through a door down at the end of a hall. She was putting out her cigarette as she came in. We met at the desk, where she looked at me without saying a word. Seriously. No hello, no "Welcome to Marriott"...she just looked at me. I said I needed to check in, so she got my info and pulled up my reservation. Every time I check in, the clerk will thank me for being a gold elite member. Not a word from her. After registering, I went back out to unload and park the car. By the time I walked back inside, she was back outside smoking. As I walked through the lobby, two guests were waiting for someone to help them at the front desk. I recognized the confused look, so I told the first guy in line that the desk clerk was outside smoking. As I went to my room, he was heading outside to find someone to help him."

"I've stayed here twice and would stay again if I'm in the area. The rooms are clean and a nice size with a couch, desk and carpeted floors. The beds and pillows are comfortable. My one complaint is they only have one TV for both rooms, it sits in the middle and must be turned to face you, so if someone wants to sit on the sofa and someone on a bed only one person could watch TV. The location is safe with a good restaurant right out the back door."