Brooks Brothers

"The sales person was very nice and helpfully measured my husband for a new jacket. Unfortunately she did not have one in his size."

"Bought a pair of oxfords worn no more than 5 times and sole has separated from shoe! Mgr refused to take back or repair!"

"Could not shop in peace. Felt rushed when looking for shirts. So rude and unfriendly."

"I walked in and Scott looked at me and never said a word to me…Another family walks in and he greets them with no hesitation! I shrugged it off but apparently, they didn’t have what the other family was looking for so after they left, I asked Scott for some help on finding a shirt. He continued to work on folding and I repeated myself…He then told me that he was busy! I told him that the folding could wait and I was a customer trying to BUY and you could tell he was irritated! I told him not to worry about it and went to Men’s Warehouse and got EXCELLENT service and found exactly what I needed without having to bother someone! Scott is the absolute worst! If I could give negative stars, I would! I’ll never be stepping foot in another Brooks Brothers again."

"My wife and I traveled to Charleston, SC for the wedding of a dear friend. Our hotel was near Tanger Outlets Charleston and we had time to kill before the wedding. I popped into the Brooks Brothers store to peruse around. Before the story continues, please note that I am a big guy (size 3XL). Upon entering the store, an older gentleman who worked at the store immediately asked me if he could help me in any way. I told him that I was simply browsing around. He then proceeded to ask if I have ever worn their product. At first, I thought he was implying that I did not fit in with the culture. However, I was wearing a Ralph Lauren button-down dress shirt with pressed jeans and loafers. It then dawned on me that he was referring to my large stature. In the moment, I simply replied that I used to be a size Medium at Brooks Brothers and it was my favorite store. I laughed it off and moved on. However, upon reflection, how dare this man judge me based on my size. In the year 2021 this commentary is not acceptable. I believe the term is called “fat shaming.” Little did this guy know that I actually packed a classic navy-blue Brooks Brother polo with me for this trip. Additionally, the French-cuff dress shirt that I was planning to wear to the wedding tonight was also Brooks Brothers. This “gentleman” did not display the values that I know to be true at Brooks Brothers. It is a shame as I know Brooks Brothers to be regal, elegant, and distinguished in nature. Please do better, Brooks Brothers. I know you are classier than this “gentleman” you hired."