Publix Super Market at Palmetto Pavilion

"Had a very disappointing experience at the bakery this morning. I was completely ignored by 2 staff members who were at the cake decorating station. After a few minutes I realized that they were simply going to continue to ignore me so I looked around and saw 2 other staff at a counter that appeared to be another part of the bakery-they were handling breads. I looked at them and after about a minute an older woman addressed me with a confused look on her face as if I was at the wrong location and said ‘can I help you?’ Her demeanor made me feel like I was at the wrong location so I simple said ‘I’d like to talk to someone about a cake?’ Again she acted confused and said ‘huh? You want to order a cake?’ And I continued with asking about any chocolate premade cakes available-which she couldn’t be bothered to check for me and said that if I didn’t see any out then they ‘probably’ didn’t have any and ordering a cake would not be possible for today (understandably) I was highly disappointed with the total lack of customer care/concern and decided to call another location (West Ashley) for comparison before writing this review. It was a TOTAL night and day experience! They (apologetically) did not have any chocolate cakes with buttercream frosting available but worked with me until we found the next best option (chocolate ganache!) for my daughters birthday. This staff person actually shared that she just had this cake for her son’s birthday and it was a hit and offered to put the cake aside for me for pick up at anytime-no rush-and said they would be happy to find a way to write on it for me. This location should take notes…even if you don’t have an item readily available…do your best to help your customer-perhaps even suggesting the customer try another location.. Even if there was no remedy I would have walked away fine if I had at least been acknowledged!!"

"Have you ever seen a sign at register……this register closed? I did last night at the Publix I always shop at. It was super busy and the assistant manager was giving a helping hand. I asked are you closed? His reply……yes but come on I’ll still take you!! How cool is that! He also took a few more after me. His name was NOAH GRILLO. What nice customer service. He’s a keeper. ONLY AT PUBLIX I GUARANTEE IT"

"Visited the Publix off of Dorchester rd. Decided to take a look at the sweet treats the bakery had to offer. Saturday Nov 11, they had 2 dozen cookies for $3.00. Got home today excited to try a cookie or two (oatmeal raisin), cookies were STALE! Cookies tasted like they were baked 2 weeks ago. Prices for food already high, but what happened to quality? Not all Publix stores are created equal I guess! So disappointed"

"We love publix! This store is always cleaning efficient. The employees are always welcoming. The bakery items, especially the cakes are always delicious. Never had a problem with publix."

"Publix is a wonderful place to shop. The food is very fresh. The bakery is terrific and the hot meal bar and cold packaged food area have a lot of diversity. I usually pick up a few meals in this area when shopping. The fruit and vegetable areas are always clean and have great items to pick from. Overall, it's a very clean store and the staff are always helpful. Love shopping here!"