Candlewood Suites Augusta, an IHG Hotel 1080 Claussen Road, Augusta, GA 30907

"Checked in. Walked into the room and the room looked horrible. Dirty towels on the floor, on the counter, trash in the cans, poo in the toilet, bed had dirty linens, looked like someone just rolled out of the bed. The young lady at the front desk was very nice but said she couldn't give me another room because they were all booked. Room ended up getting cancelled and I'm still waiting to receive a phone call from management and also a full refund. I will NEVER stay at this location nor will I reccomend it to someone else. We were supposed to stay Dec 3 through Dec 7. I want my money back because I couldn't even stay at this hotel. Location is great. Everything else SUCKED."

"Not worth one star! Don’t waste your time at this location. Save yourself the frustration from staff and owner. My original reservation was booked in advance on 9/19 at the IHG Candlewood Suites in Augusta GA. I made a change to my dates keeping the same number of rooms and guests. My family drove over 12 hours to be told by the front desk employee that one of our rooms had been cancelled. I asked by who? The employee said that she didn’t know but it wasn’t her. I then asked why weren't we notified by phone/email/text. She was told they didn’t have to notify guests. She said that property only allows one employee rate. I responded that the system allows you to make a reservation for 2 rooms, they also charged my card for the two rooms. Q Shortly thereafter, I received a call from a gentlemen asking if I was the individual at the front desk. I asked for him to identify who was calling my phone. He then said he was the owner of the property JC or JB possibly(strong accent). I told him that it was horrible customer service that I was not called or given the option to pay a different rate since this was the policy for this location. He said he was calling the police which I told him that it was fine. The officer arrived and took the statements from myself and the employee. The deputy understood our frustration and spoke to the employee to see if there was anything that they could do. She said that there weren’t any rooms available and the owner wanted us off the property. I requested a police report of the incident which he wrote and the deputy apologized for what we experienced and understood our point of view and it was bad customer service. I have never received this type of treatment from ANY IHG or any other hotel chain. This experience was unacceptable to say the least and I’m truly surprised in the manner in which this situation was handled."

"The employees were all super friendly and easy going and helpful. I enjoy staying at IHG hotels because they offer free laundry room service for the guests to use as well as free breakfast. This stay was well needed since I hadn’t showered in a few days and I am currently homeless. I used points and was able to stay for $35 and door dashed something to eat while staying here. So there’s plenty of restaurants that deliver here. Hopefully I can find an apartment soon and not have to keep couch hopping and staying at hotels."

"This hotel should be condemned and shut down. My first room ended pretty short with a roach crawling out of the couch when I opened the sofa bed. Then found another roach crawling on the reclinable chair. After getting switched to the second room, the following day I went to grab a pair of clothes for the day, and one roach was crawling on my shirt that I planned to wear, and another roach was inside the shirt itself. There’s some kind of dirt, sticky film that covers every inch of fabric in the room, and you can tell that the hotel spent way more money on febreze plug ins that actually cleaning the rooms. You’ll notice them in the hallways and in the room if you stay here. You’ll also notice a very strange smell coming from the a/c unit when the fan starts to blow. I’m not exactly sure if I caught anything from this hotel, but I haven’t felt myself (normally healthy) since my stay began. If you care for your health, or your children’s health, I do not recommend you stay here. I’d also like to add that the side door of the building does not shut itself, allowing anyone who wants to into the hotel. The hallway also had a missing tile, and a clear water leak (there was an industrial fan constantly blowing to keep it as dry as possible.The prices might look good, but they are that low for a reason. I can assure you that I won’t be returning, or recommending this place to anyone."

"I have stayed at a Candlewood Suites in Houston TX for a 2 week stay, so decided to check it out here for this longer assignment. I travel for work around the SE USA, but most often it is for a few days to a week at the most in a single location. I just stayed at this location for about 10 weeks while on assignment to a local company. I could not be more pleased with my experience! Room was great, staff was helpful! Price was very reasonable and fit the budget for my type of work! And Betty was a wonderful host!! I have recommended several of my associates that have been staying at other local hotels to check Candlewood Suites out!!! I doubt I will have an opportunity to stay this long again in the future, but I will stay here when I come for shorter visits! This was what made my trip away from home and family bearable!!! Solid winner!!!!! And I will be checking out other CSs in the future on other assignments in other locations!"