Holiday Inn Express & Suites Walterboro I-95, an IHG Hotel

"Room was impeccably clean, beds and pillows were very comfortable. Terri at the front desk could not have been any nicer when checking in. Staff were friendly and helpful. Parking lot was well lit. The buffet breakfast was great. I would definitely stay here again!"

"Stayed one night in a double queen suite. Staff were all very kind and accommodating. Although I didn't realize this was a dog friedly hotel, it was quiet for the most part. Beds and pilows were very comfortable, the room was spacious and a/c was great. The room could have been cleaned a bit better. There was a ring line in the toilet, some mold in shower, lint/debris around edges of the room and a brown stain on carpet between the beds which appeared to be dog poo. All in all hotel was okay but definitely needed better cleaning. Location was perfectly placed off the highway. I would stay here again, but hope cleaning gets better."

"I want to start off by saying that I would go back to this hotel just because of how sweet and accommodating the two women in the morning at the breakfast area were (Mary and Dee)! The hotel was clean and cozy for a quick overnight stay while traveling north. Honestly, if you need a comfy clean place to sleep while traveling, this is a good place. Will definitely keep it in mind when traveling up and down in 95."

"Let me start out saying that I'm sorry to have to leave a 1 star review for a hotel that was clean and had pleasant staff. But, there were no parking spaces available when I arrived at 7pm. There were at least 15 cars that had no legal space to park in. There was an RV taking up 7 spaces by itself. Staff did not ask that person to move. This may sound like a complaint over a minor inconvenience, but it's a much bigger problem. I was directed to park illegally next to a shipping container. Had someone hit my car, I would have been held liable. This happened to a friend of mine who was once parked the wrong way on a street, and he was ticketed and had to pay the deductible of the person who hit him. Staff were informed of this problem, and they told me it has been a problem for years and that a staff member's car was once hit by an RV. This is a management problem. They should not allow RVs to take up spaces when there are not enough for everyone else, and this is coming from an RV owner. Furthermore, this is a violation of city ordinances for Walterboro, which has been reported. The Holiday Inn website says complimentary parking is provided for this hotel. If they can't honor their commitments, they shouldn't be renting the rooms. They need to post a "park at your own risk" sign because most guests probably don't know the potential liabilities the hotel is creating for those who don't get a space. Or perhaps the hotel needs to make a commitment and assume liability for any accidents that might occur. Sounds like, according to one of the employees, this isn't a new problem. Lastly, the IHG customer service representative said that the company is liable for parking since they directed me to park there, which she likely has no authority to promise. I was promised a return call from IHG or the hotel manager. I will take down the negative review if the hotel can show me they fixed the problem. Update 1/12: Neither IHG customer service nor the hotel manager returned my call as promised. The had some excuse about "there was a problem with the interstate," which is both untrue and unrelated to the complaint. They also told me that customers are liable for parking, which is obviously true, but is contrary to the customer service representative from IHG who said they would be liable for customers directed to illegally park."

"Stayed here as a halfway point traveling back to Florida from VA. This hotel was super duper clean! The lobby, hallways and rooms smelled so fresh. I am big on cleanliness so was very impressed. Kudos to the housekeeping staff. It was very quiet and all around nice stay. Would definitely stay again!"