iTrip Vacations Charleston Beaches 164 Market Street, Charleston, SC 29401

"If I could give a negative rating, I would. My family had scheduled a trip to Charleston and reserved a location through this company, but we had to cancel. We tried to cancel as soon as we knew we were not going to be able to travel, but it was within their '60 days from check-in policy' and stated that we need to either use the property as scheduled or make an insurance claim. BTW, the insurance claim does not cost them a cent, they still keep your money and then can reschedule someone else in the location on those dates... (double dipping). The insurance covers the rental fees, not service fees and they do not tell you that. Also, there is no validation component, such as a check box or initial space on their form to confirm the renter completely understands that this can be used to take all of the money that was rendered for services the renter will never get. Not sure that component would stand up to legal scrutiny, but I do not have the funds to fight them. This organization then does not refund any of the service fees that were paid for the reservation, such as cleaning and animal deposit. We did not cross the threshold of this reserved location and have paid for cleaning that was not needed and an animal deposit for an animal that never was there. The service fees were ~$950.00. Their website says they pride themselves on customer service, but that is not my experience. They hide behind a 60-day policy that allows them to take advantage of people, as most items that will affect a family's ability to travel happen closer to the travel dates and that is what they are banking on. We even tried to reschedule the days, but once again, they pulled out this 60-policy to use to not allow a reschedule. We have had similar situations with other VRBO rentals, and the owners were always amenable to rescheduling, but not this company. They are not concerned with good customer service, just optimizing their cash flow. Now they will respond to this review stating that we did not read or understand the agreement and that they acted according to their agreement. As stated previously, I do not have the time, funds or inclination to fight this in court, but if this review protects one family from getting screwed by this company, it is worth EVERY syllable! Steer clear of this company!"

"The penthouse condo was the perfect spot for a large party. I had my sisters bachelorette party and we had a fantastic time. Right across from the beach access and next door to a 24/7 market and liquor store served all of our needs! Food, bars and beach shops were so convenient to walk to. I would highly recommend this spot for large groups and families."

"This house was perfect for our family celebrating our mom's 90th birthday. The 4 bedrooms, each with their own ensuite worked out great. The house was clean and across the street from the ocean. We could easily walk to see the sunrise every morning!"

"We booked Ocean Pearl for our annual girls' trip (4 of us). It was wonderful to have 4 bedrooms and 3 bathrooms. All of the bedrooms are roomy and comfortable. The location is perfect. We really enjoyed the ocean views (especially the sunrises). The place had everything we needed for light meals with groceries and dining options close by. The drive into Charleston is easy. We would highly recommend Ocean Pearl & would love to stay here again."