Charleston Property Company

"It has not been a positive experience renting with CPC. My rental was not in move-in condition when I moved in. The yard hadn't been maintained in a long time and the house was dusty and dirty during my showing. Neither was not addressed before I moved in, as promised before I signed my lease. I let that go, but about two months into my tenancy and I've had several issues & requests go unaddressed for weeks. They do not follow-up with vendors and they close maintenance requests before they are complete. The entire team is very laissez faire and unfortunately need to be followed up with to keep their word. If you're a tenant, go with a property management company that actually makes your life easier, not harder. I gave two stars because they do make it easy to see houses and pay rent online in the portal. It's just everything else that feels like pulling teeth."

"They rent homes that are already rented and take your money. You are given no time to rectify anything on your application before getting this email. My application was submitted around 10 PM on a Wednesday on Thursday by two we were told that our application could not be approved because of certain items that needed to be addressed one my landlord hadn’t got back with him with a rental verification, which made no sense, considering also that I had linked my bank account for this purpose. They are homes that are already rented and taking your application money. I was completely scammed out of my application money. I would not rent for this company nor would I recommended"

"Paloma made the process seem so simple. Explained everything in Layman's terms and was honest and wanted for me the best experience. Definitely would recommend CPC for any of your housing needs."

"I am currently a tenant with this property management company. Overall, the property company has been fairly easy to work with, though, we have had some difficulties during the lease term. Pros: The application process was easy and streamlined (but thorough for those who would be homeowners renting their house). Paying rent is easy through their online system, as well as submitting work requests/repairs. During standard business hours, the property company is responsive and quickly looks to resolve issues. The maintenance line does their best to get in contact with management on the weekends and obtain approval for repairs. For most repairs, their Preferred Vendors come out quickly, (except for the items listed below (which is strictly just my experience in this particular house), and those Preferred Vendors are professional and do their best to knock out the issue. Cons: The lawn was overgrown upon move-in, and it took almost two weeks for them to have someone come out (we covered any and all lawn maintenance after that per the lease). We had our AC unit go out 3 times over the summer (when it was close to 100 degrees), and each of those times happened to be the weekend. Only one of those times was the AC issue resolved over the weekend, while the other times we had to wait until the weekday to resolve the issue. While we understand that their Preferred Vendors were unavailable during the time in which we needed help, it did feel like it was just consistent call backs pushing the time out. It would have been helpful if we knew more quickly that no one was going to be able to make it so we could make the necessary accommodations somewhere else (the house was unlivable). The only other issue we had was that our dishwasher went out and it took over a month to have it replaced. There are obviously unknown items as to the processes for move-out and how that experience will be, but generally it has been fine, with some hiccups."

"The Charleston Property Management team has been an outstanding resource with my rental property. Their professional and experienced staff are there to help and provide expert professional solutions to real life problems and issues. They are quick to respond and always one step ahead of me. I would recommend them to any landlord looking for an experienced property management company."