Ramada by Wyndham East Syracuse Carrier Circle

"Will be filing a complaint with the BBB. We booked a room thinking this was a Ramada Inn and it would look remotely like the pics. What we found was a "Quality Inn" sign over the former Ramada sign and what appears to be an active construction zone falsely advertising cleanliness and amenities. Pool is drained. Construction and neglect in common areas and hallways. Probably should have had a hard hat on to be in these spaces. Room is unclean. Soap from previous guests on floor, hair ties, gunk in corners. It should be illegal to use the advertised images to swindle people into booking into a hotel that is gross and definitely unsafe."

"This hotel needs a total remodel and fix up. Carpet needs replacing. Walls need painting and repair. Things cracked and broken. Doesn’t look or feel secure or professional. Looks and feels Tun down, dirty and in presentable. Beds comfortable, But hotel is a No, No, No. Front desk friendly though."

"My daughter got this hotel only for the pool feature. At check in the man at front desk said they have a pool. He didn't say it was not in service. When we found this out, we complained and she was told she would be reimbursed, we didn't stay. We checked out 20 mins later, asked for a receipt, he said it will be sent to her email. It is now 3 weeks later and nothing. We will follow up on this. I heard him say the same to two other families with kids re: the pool. Do not recommend this hotel."

"There are lots of problems with this place. Very stale smell throughout, many broken windows, a ton of dead bugs everywhere, the pool that was advertised looks like it hasn't been cleaned in years, the room I was given was absolutely disgusting so I had to complain to get a different room, which reeked of smoke despite being advertised as smoke-free, the older lady running the front desk was very rude (everyone else I encountered were very nice) I told her the room she gave me was dirty and she told me " Well you get what you pay for." and "It's not my fault you chose to stay here." To which I responded, "The hotel doesn't look like the photos online. Who in the world would pay $300 for the mildew smell and a bathroom with a pee covered floor?" She didn't appreciate my answer, and for the rest of my stay, she wouldn't even acknowledge my presence when I tried to speak to her."

"I am not sure how this is a 3 star hotel, because I have stayed at 2 star hotels better than this one. The main desk receptionist was very friendly and doing his best to serve us well and the complimentary breakfast was just ok, but that's about where it ends. This hotel was severely understaffed (it was just him when we checked in). We could not find the elevator without difficulty as the signs were misleading so we had to take the stairs initially. Our room had no comforters and the room was cold (it was late November during our stay). When we asked for comforters the receptionist said they had none, but was apologetic. The heater didn't heat the room, it only made noises. There was a huge stain on the ceiling from roof leaks. The beds and bathroom seemed relatively clean and were functional, but since there was no comforter, we slept with the sheets only and were cold the whole night. We did not have a very comfortable 6 hour sleep. I would recommend booking a different hotel for your stay if you can, as this hotel needs to make serious improvements. I agree with another reviewer that this hotel looked like it used to be a nice place, but was not maintained well and fell into disrepair. Wyndham, please listen to the other reviews and clean up the hotel and do the necessary repairs/upgrades!"