7-Eleven 9025 Mallard Creek Road, Charlotte, NC 28262

"I was unaware that 7-Elevens are unofficially closed for cleaning anywhere from 2: 00am to 4: 00am depending on the store. It would be nice if they would update that rather than just saying it's open 24 hours, but I understand that may be a corporate thing. Regardless the customer service at this location has always been subpar, and combined with a clerk standing there doing nothing other than accepting Doordash and Uber eats orders rather than cleaning as the signs implied with a bit of an annoyance. If you're just going to close the store and not accept anybody in then just say you're closed, don't say that you're cleaning if you're just going to stand there doing nothing and refuse to let people in anyway"

"Customer satisfaction is not a priority. I asked an employee for Columbian coffee and was told no. I'm not understanding why when I came here 3 days ago the man honored my request. I've been going to 7 elevens for decades and have always had a a minimum of three different coffees flavors to choose from. Everyone doesn't drink house blend."

"I was in the store ask a young man who to run my pick 4 6 times each through & another form 1 time this fool run the cash 5 6 time & 1 of the pick 4 4time & the other 1 time he cannot hear or see. He is RUDE there must be a language problem he is nasty he did not care & sat there & read his phone where do you get your help. The African American guy was nice but this other man was nasty never again will I come to this 7 eleven again."

"I was doing a door dash around 3:30am and the store was closed for everything but pay-at-the-pump gas and doordash or Uber eats orders. While picking up an order, I asked if there was any way I could buy a drink for myself and the store employee said no. A young man pulled up while we were talking and as I was walking back to my car, i heard him ask if he could get some cigars. And the store employee told him yes quietly but then loudly, as to make sure I heard him, said no. I waited in the parking lot a few minutes to see if he was going to really deny me service but help the other customer, but the employee stood nervously by the other customer's car watching me. So I pulled up to a gas pump and got a little gas. The employee went inside the store, got cigars from behind the counter, did something on the register (which I assume was ring up and sell the cigars), and walked back out to the guy's car and handed him something. I asked across the parking lot if I was still unable to get a drink and he refused to help me. I stopped the other customer on his way out and he confirmed that the employee got him cigars. I went back up to the door and the employee rolled his eyes and came to the door. I asked why he would serve the man and not me and he insisted he didn't serve him, even though I told him what I saw and heard. He then shut and locked the door in my face. I feel very discriminated against, either because of gender or skincolor, although I feel like it was the latter. It was a horrible experience, and while I don't wish to see this employee lose his job, he should be retrained on discrimination and customer service."

"Stopped in for an energy drink and saw some delicious pizza right when I walked in the door. I had to get a slice. The staff greeted me right when I walked in and had a smile on their faces while ringing me up."