CVS 13845 Conlan Circle, Charlotte, NC 28277

"I have been using this pharmacy since they opened, they used to have the best staff, but in the last almost year, the staff is bordering rude. There are a couple of ladies who work in the store that would be wonderful role models for the pharmacy staff, they are the sweetest, best customer service associates. Let the pharmacy staff know a greeting and smile go a long way."

"i've had a couple of decent interactions here, but in general i've never encountered pharmacy staff that care less about customers' needs. it's almost impressive the lack of concern and effort they put in. this pharmacy is in walking distance from my house, but i'm transferring all of my prescriptions to a location much further away so that i don't have to deal with these people ever again."

"I came in to pick up a total of 3 prescriptions and had to update health insurance for each one of them. Katherine (not sure if that’s how she spells her name) assisted me and she went way above and beyond. One of my prescriptions was $60 with my insurance and she looked multiple places to assure I was able to cover my costs!!! I will not lie I was dreading coming in here this evening due to my prior experience last time, I completely understand being busy but attitude is everything and Katherine made it to where I continue to fill my prescriptions here!!!"

"Upon walking into the pharmacy Valentina was having a pretty heated exchange with another guest. She proceeded to come to help me and immediately took her frustrations out on me because I was wearing a mask and she could not hear me. I brushed it off initially but she continue to speak to me rudely when she entered the wrong name. She then asked me why I was looking at her due to the shock expression I wore on my face. I can not believe the treatment we received. Not just me but also other customers were also spoken to in a condescending manner. I understand that business all over are short staffed however that doesn’t give her a pass to treat anyone that way. When picking up my sons meds she did apologize which doesn’t rectify the situation. She definitely needs some retraining on how to treat patients. Especially in the healthcare field. You never know what a person is dealing with. Learn to treat people kind Ms. Valentina."

"We have given months of patience as they absorb new patients/clients from the CVS Hunters Crossing closed CVS. It is someone new all the time, 9/10 times employees at the pharmacy seem overworked and extraordinarily stressed, which is then turned on customers. Complex situations are not handled with the time required so it ends up having to be redone multiple times on their end since they do not take the time to listen to begin with. Every - single- month. I do not write reviews such as these, because it can be hurtful and everyone deserves a new chance with each customer. However, I have reached out to manager twice about three different occasions - - three different employees and have received a standard “thank you for letting us know, we care about your service and will be working to resolve these issues”, but observed yet another troublesome experience today. The pharmacist was literally speaking in a raised voice from behind the shelves, using a person’s name, and saying something specific about the medicine the person was on…. Loudly… the person was so embarrassed. The pharmacist was trying to help by saying what was in stock and advising of an overlap of meds, but I felt serious second hand embarrassment for them. I tried to look busy on my phone, but that was not right. This person and I know each other from work and is a private person to boot. I wouldn’t want any of our community to experience this until they are able to sort some issues out and you see a change in reviews. Taking the time to come close and speak privately to the customer would take time, something this pharmacy just doesn’t seem to have. The stress is visible. As a caretaker for my 86 year old Dad, pharmacists and employees too busy to listen can equate to unnecessary, yet serious, mistakes way beyond just embarrassment."