Hidden Lake

"I have to ask here since no one is responding to my service request submitted on the website over a week ago and no one is answering the phone. 1. When can you guys fix my dishwasher? It has broken down several times and every time it takes forever. If you guys are not coming soon, can I take my dish to the leasing office and wash them there? I just don't want do it by myself every single day. 2. When can you fix the AC in the gym? It's broken since last October. And it's over 90 in there recently. 3. We all have got our fobs for months, but the gate is never working since I moved here over a year ago. Recently I got people knocking my door selling stuff which made me feel very uncomfortable. Don't say you are sorry. Just have them fixed."

"I am extremely disappointed with my experience at Hidden Lake Apartments. The management team has been unresponsive and the overall maintenance of the property is disappointing. From the moment I moved in, I encountered issues with my dishwasher, which took an entire month to be repaired. This lack of prompt attention to maintenance requests is unacceptable. Furthermore, the gym facilities have been in disrepair for months, with broken equipment and no signs of repair or replacement. The non-functional air conditioning in the gym is a major inconvenience, particularly during hot weather. Additionally, the noise disturbance caused by late-night carpet replacement work during a tenant move-out was highly disruptive, showing a disregard for residents' comfort and well-being. The lack of cleanliness in the mailroom is also concerning, with trash often scattered on the floor and no apparent efforts to maintain hygiene. I cannot recommend Hidden Lake Apartments due to the management team's lack of responsiveness and the ongoing maintenance issues. This has significantly impacted my living experience and I believe it falls far short of the expected standards for a residential community."

"Unfortunately, this place is better than the management. They charge you for every little things you suppose to have but don’t when you are moving out. Those things are not on the check list either. I only lived there for 4 months and they charge you $150 for carpet cleaning fee. They say “ we charge them regardless”. That makes no sense. Carpets are brand new and they were left in a great condition. Place 5 stars but management needs an improvement."

"Easily one of the most unprofessional leasing groups I've worked with. They're nice people but spread super thin. Since they've changed hands so many times I think that the staff has had difficulty keeping up with the systems in place and barely able to manage what their corporate people demand out of them. With only one office person they're almost never able to answer calls and emails. Renovations are probably okay in the new apartments but I haven't gotten any in mine so I just have the noise all around. They do updates to the outside which is good. Corporate has introduced tiered pricing for how long you sign your lease, which is bad. Sure, it may add flexibility for people who only need a place for a month or two, but the rates are quite exorbitant. In addition, the office staff is basically unable to communicate with the residents due to understaffing and can't get things done in a timely manner without the actual office manager being present. Here's an example:"

"Used to be a nice and clean place to live. I live here for 3 years, since the apartment has been bought back in October of last year it becomes the worst. Staffs are not doing what they supposed to. Place become filthy from times to times. The previous managers will make sure trash are being picked up. It has been like this for the past 3-4 days as showing on the picture. Every 3 months they have new staffs. It’s just becoming a nightmare. I will not recommend it to anyone."