EmeraldForestApartmentHomes.com 4519 Emerald Forest Drive, Durham, NC 27713

"I've been here a couple of months and am very pleased with my apartment. The Apartment manager has always answered my calls and if I need to speak with him in person, he is available during office hours. I have had no complaints thus far. I love the valet trash service! Thank you."

"Just go to Wal-Mart and buy a tent. You'll be a lot happier. The day I moved in/the start of my lease date I arrived around 9:30 am to find several maintenance and cleaning personnel working in the unit. When I asked the front office, they informed me I would not be able to move in until the work was done. On the first day neither the stove or AC was working (Keep in mind this was North Carolina at the end of August and I was close enough to a heat stroke as it was without the ability to walk into an air conditioned unit) The entire place was filthy, and I don't mean just some dust here and there. It looks like someone gave 30 toddlers Red Bull and let them put their hands all over the place. The best thing was there was an exposed carpet tack strip that I cut my foot on later that evening. I submitted with the condition of items in the unit and was told they would be fixed, that was August 28th and here it is October 4th and I still have broken mini blinds in my bedroom. The sanitation at this property is also terrible. The dog waste receptacles are literally overflowing and I have nicknamed one "Mt. Poopmore". I will say the maintenance team is great and they even went above and beyond to help me the day of move in. My guess is they are extremely understaffed and systematic problems have created these conditions. One more thing to mention are the friends you'll probably end up sharing the space with. Currently I have what I believe to be a squirrel living in the roof and I am just waiting for the day it digs through the ceiling and I have another pet."

"Worst experience ever. From move in the assured me that all the apartments had the upgraded floors, a lie on move in I was shown a crappy apartment with Uneven flooring and was told it was the only unit available. I accepted it. The master shower has always been messed up multiple work orders and it’s still the same. In may the AC stopped putting out enough air, battled all summer with them bringing and taking back ac units now I’ve had window units for months. They never reached out to me prior to lease end and when I gave notice they said I had to pay a 2000$ fee because I gave around 40 days notice instead of 60. There are bugs all over the place they don’t respond to calls or emails EVER. Office hours 9-5 Monday-Friday means I never even see them open. Valet trash is a joke. And for the past 2 months my AppRent account keeps showing balances due such as 57$ or 938$ after rent is paid. They don’t answer the phone so you can’t get anything taken care of. Take my advice and stay far away. Worst apartment experience ever!"

"Wish i could give this place a negative 5. Save your money! The good prices at this apartment are not worth living here. My first year i had fleas in my apt (i never owned any pets). From then on i had to deal with waterbugs coming in through my bedroom vent so i had to close it. I don't like the new staff. The staff when i first moved in was nicer. The pool isn't all that clean and there are too many trees. My cabinets were old and dusty and didn't look anything like the model. The water meter was reading wrong and i was being charged more money for my water bill at one point. I didn't have issues with maintenance workers but i still would NEVER live here again."

"I have been very dissatisfied with Emerald Forest since the signing of my lease. First of all, the apartment I was shown WAS NOWHERE NEAR like the apartment that I was moved into. It was much smaller and DID NOT have updated appliances. It took 3 months for a simple work order to be completed (light out outside the front door). There have been fruit flies everywhere (my apartment stays clean). The apartment I'm in has a sinkhole in the floorboard underneath the carpet. Water pressure in the shower is terrible. I've had packages at the office that were obviously misplaced/not recorded, so I had to wait extra days to get them. The covering to the light fixture in the kitchen fell off of the ceiling, which could have potentially hit me in the head. The AC door fell off one day. Emergency maintenance is insufficient. I've had to call them multiple times on two separate occasions. One was when my water was turned off (never heard a reply, it was just magically turned back on the next day). The other was when my AC went out. I was told that it would be fixed within 8 hours; it had been 24 hours and I still had no air. I am moving out on February 10, 2017 (in 9 days). Today, I called the office and I was told that I could not pay prorated rent because my lease would not be up until the 27th, so I would still have to pay the full month's rent although I will not be there. I was told that my rent was "prorated". I pay $720 in rent and my prorate for this month is $710. $10 difference??? TERRIBLE CUSTOMER SERVICE. I found a NEWLY RENOVATED apartment that is 250 sq feet bigger than the one I'm in now and has washer/dryer connections. They are charging me $728/month. Pay $8 more a month for a bigger and better apartment? YES PLEASE! Instead of spending all this money on renovations to "pretty up" the front of the complex, it should be used to renovate the old apartments and hire more efficient staff. Chris is very nice and seems to have been the only one that's helped me during my stay at Emerald Forest. I am beyond happy to be done with Emerald Forest and I am very displeased with this complex."