Courtyard by Marriott Chapel Hill 100 Marriott Way, Chapel Hill, NC 27517

"This was the worst stay in any hotel I've ever had. The room was hot and adjusting the thermostat was useless. Despite calls to from desk asking for service, they never came to take trash, or provide more amenities like coffee packs or towels. The phone was broke, I had to go I to hallway three times to ask for help, which never came. Put trash in hallway. Turns out, after I asked why, you have to ask for maid service....which was never explained. Gave me a free breakfast entree card for it which I gave back because I tried their "Bistro" twice and both times the food looked and tasted like they got it a gas station. Why even have pictures on the menu if you're serving shoe soles. I will never stay at a Marriot and was sure to tell our conference organizers."

"The service was fine. Everybody I talked to was nice and friendly. Very convenient location, but we won’t stay here again if we have to come back. The rooms were gross. Our first room had black mold throughout the bathroom walls and ceiling. Informed the front desk and they were very helpful and moved and upgraded us to a suite. That was nice of them, but it wasn’t very clean either. No noticeable mold in the room, but I wiped down the bathroom counter after getting some water on it and you can see the hand towel in the photo. The king bed mattress was well used and one of the most uncomfortable I’ve had in a hotel. You could feel every spring. If we have to go back for another surgery, we will certainly look for another option. Very disappointed in Marriott."

"Alonzo at the front desk checked us in Friday evening. He was back at the front desk in the morning, because another employee couldn’t or didn’t show up. Even though it was a beautiful, sunny November Saturday, and Alonzo had unexpectedly had to work back-to-back shifts, he maintained a positive attitude. Kudos to Alonzo! Tim at breakfast bistro was also helpful, getting my breakfast order started even though I had to go back to the room to get my voucher. Excellent location near Friday Conference Center for catching shuttle to UNC basketball game. Well-thought-out room, with attractive curved sofa, plenty of desk space, mirror on back of closet door, etc. Comfortable bed. Breakfast was one hot choice like a breakfast sandwich or oatmeal, etc., or two cold items, etc. My “eggs your way” was delicious! Eggs over easy, generous amount of bacon, breakfast potatoes, multigrain toast, orange juice. Bacon & potatoes were crisp without being greasy at all — maybe cooked in an air fryer? A great stay! Thank you."

"The hotel was decent but the rooms were quite nice. The rooms were spacious with a couple of seating options (desk or comfy couch w/ ottoman). The location; across the street from the Friday Center was very convenient. I found that the hotel staff I encountered (front desk and bar) were reluctantly helpful, it was as if I were bothering them by asking for directions, ordering a drink, or trying to purchase an item at the "convenience store"."

"The facility matched what I expected from a Courtyard/Marriott brand and was nicely located close enough to Chapel Hill to be convenient, but just far enough away to avoid the town’s noise, students, etc. Room was furnished as expected. I agree with others that the bed was a little hard, but it didn’t keep me from sleeping. The facility is a little dated, but mostly from a cleaning/maintenance perspective. One elevator was broken, the bathroom sink faucet was covered in hard water accumulation, and the shower head, shower, etc. likely hasn’t been cleaned properly in months."