Graduate Chapel Hill 311 West Franklin Street, Chapel Hill, NC 27516

"1/5/24 visit - Very nice, clean, comfortable hotel. Themed around UNC basketball made it very unique! Conveniently located to the UNC campus. It was raining when we checked in, so the attached parking garage was very nice. However, for me personally, I will not be staying here again. I am an early riser; the only coffee in the room was instant coffee and no coffee was available in the lobby until 7am. Fortunately the desk clerk was willing to make me a cup of coffee when I went down to the lobby at 4am. Also, there was no continental breakfast here either, you can purchase a bagel or a banana or similar items after 7am but that’s it. I ended up driving several miles away (in the rain) to First Watch restaurant and had a nice breakfast. If you don’t care about these things, then I would highly recommend staying here at least one time just for the experience of their unique décor."

"Really nice room and cool bar. Well located and easy to walk through and enjoy Chapel Hill from here. Will definitely use again"

"I didn’t end up staying here due to an incident on-campus that cancelled my event, but I had a negative enough experience with this hotel even prior to staying to feel justified in leaving this review. Long story short, I was travelling for work and booked a room here, over $200 for the night after taxes and fees on a random Wednesday. My trip coordinator lets me know a couple hours later that their official site is offering a promo rate and I'd knock about $50 off by booking with the promo code. So naturally, I call them the same day of booking to sort it out, since they're offering a lower price for the exact same room on the exact same night. Was going into Labor Day weekend, so they told me to call back after the weekend. Meanwhile, my card gets charged for the full amount including taxes and fees. So I call back the next week, and they seem to think I haven't been charged at all, which I verified with my bank as incorrect. They send me a form to complete so they can price match for me. I filled it out and called them back to hopefully fully clear up the situation, only to be informed that because I booked an "advanced rate" that's non-refundable, not only will they not refund me for the original booking, they won't honor the promo code that THEY THEMSELVES are offering. They proceeded to give me radio silence over the phone for a full minute, offering no way to fix this or any potential solutions, before I hung up. So because I didn't find the deal BEFORE actually booking the room, they can just magically not honor the offer? Either way, I was stuck with the rate. It's a good thing my company is reimbursing expenses, but I'll definitely make it a point of emphasis to avoid this place next time I'm looking for a place to stay in Chapel Hill. Absolutely ridiculous policy, and even more ridiculous to offer ZERO solutions for my given situation. It's not that they couldn't fix this, they were just unwilling to, and that to me is inexcusable."

"We loved this hotel! The location was perfect! The parking garage was easy. The decor and rooms were beautiful, clean, and comfortable! The basketball court was much enjoyed by the children. The staff were friendly and helpful. We loved our balcony room for our morning coffee! Would absolutely stay again when in the area!"

"Great staff and cute hotel with spacious terraces attached to the rooms. However, the AC units are truly obnoxiously loud- you could not be on a call or sleep while the fan is running. Maintenance guy was kind enough to bring me a bedside fan so I managed, but if you are even a bit noise sensitive I would not recommend this hotel."