The Great Backyard Place

"We did a lot of research on the best place to purchase a good reliable spa and we wound up going to the Great Backyard. Samantha was our sales lady and she was absolutely exceptional, full of knowledge, answered all of our questions and was not pushy at all. Being in outside sales for over 28+ years, I could tell she is very genuine and passionate about your job. We decided to purchase our spa from her and from the sale to installation, they have been truly exceptional. We did check out a few other local spa dealers in the area but Samantha and her team went above and beyond and we are very glad we purchased from them. I would highly recommend you check them out if you are in the market for a spa."

"I love this store! At this time of year, I was specifically shopping for Christmas decor and they have the most beautiful trees, garlands, wreaths and decorations I’ve ever seen. We moved from Knoxville several years ago, but I have made special trips there from NC just to buy my new trees and decor for the holidays. Also, their customer service is AAA++++!! Samantha in the tree department is exceptional. They have packed up all of my selections and custom made items and shipped them to me in a very timely manner. They made it so easy for me to make my house absolutely beautiful at Christmas time. I always get amazing compliments from people that we entertain. We have also bought outdoor furniture from them and again had the best customer service experience. I highly recommend this business."

"Bought a tub today. The salesman is incredibly knowledgeable and explains the differences between different hottub brands so you can understand. Great process, I hope the service group is as good as he is. **UPDATE** The service group is amazing as well. The technician was great, and the service manager was awesome, too."

"We went in with the intention of getting what we needed to get our old pool up and running but we needed new pump, filter, vacuum, steps and all the chemicals to get it clean and algae free. While waiting to for part salesmen we talk about buying all that and then hiring someone to install and everything else so we decided to talk to the salesperson about a new one. Our old one was 8-10 years old and a new one comes completely installed start to finish. Ashley was awesome and in less than an hour we were out the door with a date for installation. Got to love them."

"terrible customer service, lies and long waiting period. Bought the pool on 5/5/17 being told it would be a couple weeks to install with exceptions for rain.(to be expected). I was told we would receive a call from the installer and after 2 weeks no contact I called the pool place back. He told me they were having delays due to rain and someone would get back with me. Another week goes by and I finally get a call(friday 26th) they said be home in 2hrs and we can be there. I left work and waited. 3hrs later I got a call that the back hoe had a bad track and they could not come out. Being memorial weekend they probably couldn't get it fixed but they would still come out and would call the night before. No call until Monday morning (Memorial day) and they said they were on the way. When they arrived they told me they needed half the money up front before they started. It was supposedly in the contract (it was not mentioned). I gave them a check for half so they would just get the job done. They were telling me they would be back this week and I would be swimming by Saturday(3rd of June). Saturday morning came and went. I called the pool place and was told the installer had some health issues and he must have gotten behind. The 6th I called the installers myself and they told me they needed to check on it. The 7th I got a call from them that said my pool had just gotten to the warehouse for them to pick up and they will drop it off at my house the next day. The next day I got a call that they were behind and it would be Friday the 9th. Friday NO pool! I called the pool place and told him I wanted to cancel I was tired of all the lies and running around. He assured me that he had never lied to me and that the pool had been in the warehouse from the time I bought the pool!!! I had already paid half on the install so I agreed to give him a couple days more. He called me back and said give him until Wednesday he would make sure it got done. They dropped the pool off at the beginning of the next week and started install on Wednesday. I already had a pool there before that we had removed same size and location. They did not need any heavy equipment to do the pool. I work nights so when I got home that morning I had to wait until they got there to start the ground work. They told me a couple hrs to get that ready and they would start building the pool. I stayed up and at 4:30 that evening he said it was lightning and they would finish in the morning. They had the sand down and the ring base at this point. The next morning I told them I could not stay up another day when they got done let me know. He called to tell me the pool was filling up and he would be back that night to cut the holes in it(he did). The next morning they came back because they had left their trailer and needed paid. All the garbage from the install including lunch was left in the yard for us to remove(while picking up a box that was left the pool warranty information fell out that said we had 30days from purchase date to register pool! guess we missed that window). They said that was also in this contract that I never saw .They also told me they had the proof the pool place sold me a pool that wasn't in stock. One if not both were lying to me the whole time. My opinion NEVER AGAIN!!! The telescoping pole was not there but you have to go back to them to get the chemicals so the bf picked it up and the cover wasn't there I guess that's something we can get in September. I understand things happen and jobs get behind but constantly covering yourself with one story after another is not good business! 5/5/17- 6/16/17"