Banfield Pet Hospital

"Do not come here for anything. I tried calling on Monday to make an appt for my dog to get his anal glands expressed and was told it'd be a walk in appt. I had to wait 1.5 hours to be seen which is unacceptable for something as simple as an anal gland expression and nail trim. The receptionist at the front also failed to disclose that the price for those routine tech services would be $75 despite my dog being a patient with Banfield. Their reasoning is because my dog is not on a stupid wellness plan. I would not recommend Banfield for vet care to anyone. Pay the extra money and go to a private practice because the care will always be worth it. Banfield is nothing but crooks and they are quanity over quality and just in it for the money."

"Been using Banfield for the past 20 years or so. I move a lot so the convenience of transferring to a different one is as easy as making a phone call. My pets always receive great care and their communication is always great."

"Took my 11 yr old dog here for check ups and see why she was needing to go to the bathroom a lot. Was told had UTI for the second time in months. Medicine seemed to help some but problem was still there. Asked if needed an ultra sound but said probably needs another round of medicine and urine sample. No stones or bacteria found but decided to keep giving her medicine. Problem continued and over a 24 hour period started peeing blood. I decided against taking her back to Banfield and got an ultra sound from another nearby vet. Turns out had tumors and one on her bladder restriction her flow. Nothing the vet could do but tell her would be best to put down. Bladder tumor got to point was cutting off urine flow. So instead of having time to prep and not allowing my dog to get to this point we had to suddenly put her down that day. After this I decided I wanted nothing to do with banfield so wanted to cancel our other dogs plan and use another vet. After waiting an hour on the phone to speak to the wellness customer service she told me that I could not cancel because I was not the one that opened the profile as my GF was. So over the last 7 years of our second dog they have taken my money, allowed me to drop off and pick up my dogs, but when comes to canceling they would not allow me to. They would take my money, treat me like an owner, but now when doesn’t profit them they dont acknowledge that he is my dog as well. The customer service woman allowed me to cancel out other dogs plan due to death but said with him being allowed I could not. Agreed with me that she can see I have been paying and scheduling visits and the only thing she could say was for my GF to call back and wait another hour or put in a request online which everyone knows if they aren’t picking up the phone we should have no confidence in receiving a call back. If you want to end up feeling like a bad pet parent feel free to use Banfield but after this entire experience I will never give them another dollar! DMing an Instagram/Facebook account will not help treat a dog that passed. Instead of retroactively trying to “help” something based off a bad review just do better!"

"Our dog Onyx is going to be 2 years old this month. We used Banfield the whole time. The staff is great. I like how they call when Onyx is ready and explains everything they have done. We pick him up and they go over everything in writing. We love how they take care of our baby. He's happy and so are we."

"I took my newly adopted cat to Banfield yesterday. She needed a check up and a vaccine booster. We saw Dr. Lynn. We were in the room at our scheduled appointment time. The staff was friendly and they took good care of my cat. Overall, I felt that the appointment was a little bit rushed but my cat is healthy, so I suppose there was no reason for the appointment to be longer than necessary. I was able to estimate how much the appointment would cost online and the total was similar to what I expected. I appreciate that they are transparent and upfront about their pricing. I thought the services were affordable and I will be back in a year."