Pet Supplies Plus Cary Nw

"Our favorite pet store in town! Everyone always goes above and beyond to help! Jenn, the owner is so kind! Mr.Tom at the register is the best and is always so helpful! All of the employees are awesome & very knowledge! We drive past Petco, Hollywood Feed, & other pet stores just to go to Pet Supplies Plus. Have also taken my pup to the groomers and have always had a great experience with all of the groomers. Would highly recommend!"

"My Golden Retriever needed an emergency bath tonight after rolling in something on our walk. The self serve bathing area was clean and fully stocked with towels and shampoo choices. The staff was super friendly and helpful from the initial phone call, to the welcome into the store, to the customer service throughout my time there. Mark was especially attentive to my pup (extra points for the extra treats) and made sure we had everything we needed."

"One of the best price dog grooming places I have found in the Raleigh Durham area. These people are very friendly and very welcoming and took very good care of both of the dogs, as both of my dogs are very nervous and don't like people and they said that the dogs acted. Awesome with them and I assumed that's because they have a lot of experience handling various pets."

"Visited Pet Supplies today with my dog Spike. Customer service was great, employees were very helpful and amazing. Ozzy was trying to help me select a new dog food for Spike who is having some stomach issues, but since it was his first day, he called over a manager “Luis” or “Louis” who was very well informed on all the dog food selections they have available. With their help we were able to determine the best option for Spike based on his needs. Amazing store."

"Today I had the first grooming appointment with PSP. Before the grooming session, my pet, a mini poodle, had a distinct appearance characteristic of his breed. But after the grooming, I was shocked to find that he now looks more like a Chihuahua. This drastic change in his appearance is not in line with my expectations or the bear cut specification I provided. Also upon reviewing the invoice, I noticed an extra labor charge for a matter dog haircut. I am confused by the billed amount and the actual service performed by Ana. I expected the grooming would involve efforts to untangle and maintain the length of the fur. Unfortunately it appears that a complete shave (to the skin) was chosen as a solution. It is evident that my dog is now uncomfortable with his altered appearance. This has caused distress for both the pet and his owner. Meanwhile, please keep transparency on the extra labor charges, given the service provided."