Harris Teeter

"I’m done. I’ve been a Harris Teeter fan since the late 90’s - no more. Since moving to west Cary and shopping at this location. I’ve had nothing but headaches. We’ve joined Harris Teeter Xpress Lane to streamline our grocery shopping, every time we go to pick it up it takes longer waiting for it than it does to go in and get it yourself. If there’s other people ahead of you forget it - you’re looking at a 30 to 40 minute wait. The last several times I went, I've waited 10 minutes after checking in on the app, nothing, I had to call the grocery store to tell someone that I’m outside waiting and they say they’ll send someone out. Several minutes later someone comes out and starts the process of asking me what my name is even though I checked in on the app with all my information. Several minutes later they arrive with my groceries. Paying $100 a year for 'convenience' has been anything but. That’s not the worst of it. There’s this middle-age caucasian woman who works the check out lane often and she is so rude. Never apologetic, never sincere, just a wet blanket of a human. I am tired of the way I’m treated at Harris Teeter lately after being a loyal customer for decades. Also can’t help but notice several other Harris Teeter employees that observe the Xpress lane not being attended to as they come back from break or return from collecting carts. Everyone just seems to be in their own little world and they don’t work as a team. I'm done wasting my money for this convenience. I will happily go across the street and pay more not to deal with this place ever again."

"Thank you to Andy Lackey and Kevin J who took care of my issue and went above and beyond. Amazing customer service."

"It has food. Lol but really, if you need the basics like fruits, vegetables, bread, it's there. You aren't going to find the niche items or vast variety of nuts but it's close and I have a membership card."

"DO NOT USE THIS STORE, GO to LOWE's or WEGMANS On 2/12/23 I went to the store to buy a few things. Store Manager was rude and obnoxious, he would not accept the VIC card and the discount for the Coke on sale. I also went to the self serve check-out and went to pay for my groceries and they would not accept cash but only wanted a card. There was NO identification on the aisle or the screen saying NO CASH but manager would not fix issue. On a previous occasion, this same store and manager when brought to his attention that his baked goods had items with ants crawling all over the goods not only would not remove them for consumption and sale but said, TO BAD, EAT THEM."

"Worst customer service, I am permanently gone to Lowes foods or Publix across the road. I tried to get a Harris Teeter VIC card from 2 years but they said they can’t help me whenever I asked. Finally 6 months ago they gave me a card but said they are “busy” and can’t spare another minute to get it activated. Yesterday when I asked if I can get the card activated, the lady there spoke cheap and rude because as per her half knowledge it is not possible to have a card without activation. Luckily I could find the Vic card in my car and I brought it and showed it to her with a smile for which she turned her face away and walked away from there. I now feel bad for smiling to her even after she insulted me. Another employee pitched in, asked me to wait for sometime, and tried to prove to me that I was wrong. When she scanned the card she understood that it was never activated and that they were arguing on the wrong side. She did not even care to apologize, instead she started questioning me how I got a card without activation. The first lady created an unnecessary drama out of nothing. After coming out I thought if it was just about an individual rudeness or the business issue. While that person was definitely cheap, the fact that I have to ask different employees 20 times over 2 years to get a damn loyalty card shows how poor Harris Teeter customer service is. I compared that with Lowes Foods near by and getting their card was instantaneous, professional, friendly and welcoming in total contrast to Harris Teeter."