Microtel Inn & Suites by Wyndham Rock Hill/Charlotte Area

"Though requested and acknowledged, Microtel did not change/refresh my room. Seems Covid has given all motels the excuse to not make up your room unless you ask. Once i found out one had to request the room be made up for the second night i began requesting it everywhere. Apparently Microtel ignores that request."

"First off, the young lady at the desk needs to stop conversations on her Bluetooth when conducting business. Now about the room we had, it was good. The bathroom had a few ants with no food present so, that's that. TV wouldn't accept the fire stick. The recepticles above the table/desk was very loose. Besides those things, it was a good stay for what we needed. Only stated about 6hrs. I've stayed here before though."

"The area where the hotel is located is very sketchy and ghetto plus the hotel itself was rundown on the outside and inside. The lady at the front desk told me that they are going through remodeling ummmmm ma'am where????? I didn't see any attempts on anything in that facility to prove her claims about remodeling. Also People were hanging around the front door of the front lobby. Plus the front lobby door is locked most of the day while the key card slot for you to open the lobby door is out of order so you have to ask the front desk staff like you a kid or something to let you in the building smdh. The staff were somewhat nice but you can tell they hated their job for sure and just didn't want to be there. I will not be returning to this hotel ever again it was the worst two nights I have ever encountered at any hotel in my life smh."

"I would not bring children here at all. The area is not the most friendly. The hotel and the area is riddled with drug addicts. You have to be buzzed on or swipe your card. The key swipe is 50/50. So you have to hope someone is at the front desk. The employees were friendly. I can honestly say that the only pleasant thing about this place was the employees. As far a rooms go I would literally rather sleep in my car."

"I am utterly disappointed about the lack of caring for night workers. I am a night worker and chose the Riverview Rd location, but could not sleep due to doors being slammed consistently. So I grabbed my stuff and was heading out but before I wanted to confront the staff about the doors. The lady when asked why she is so loud said it's daytime. I said I work nights to which she let the door slam back into my face. I said she is rude for doing so to which she said I am the General Manager. You need to leave. I was on my way out anyway so there 2as no issue. Lara McConnell was the Assistant Manager who was cleaning and I am only guessing she wasn't happy she had to clean and therefor was slamming doors. Regardless, it's a hotel. You should care about the sleep of your guests and should not catch an attitude when asked to be quiet. She said a bunch of other things but I want to keep this review safe for the public. I think some customer interaction training would do Miss McConnell some good. On a side note. The elevator smelled like urine. The bathroom fixtures were rusty. Other than that the rest of the people there were friendly. The morning person behind the desk, PAULA was very friendly."