Nautica 8111 Concord Mills Boulevard, Concord, NC 28027

"A store associate said they couldn’t process online returns even though the invoice explicitly says that we can return online orders at any physical Nautica retail store. Also they don’t answer their phones. Either the employee don’t know how to do an online return or he’s lazy. I think it’s the later since I used to work at Banana Republic and processing an online return was easy as long as you had the invoice"

"This place and it's staff is absolutely fantastic, prices are great selection is great and super friendly staff"

"We enjoy shopping at Nautica, but the communication and customer service at this location are disappointing. A recent incident involved an employee shouting at us due to a misunderstanding. Despite our attempts to communicate, other staff members blamed us without listening to our side of the story. Overall, the customer service experience at this location was very unsatisfactory."

"I could give 0 star to this store at concord mills. A staff member handling changing room was so rude. She literally yelled at me not to use fitting room while I was already in it stating it’s closed though it was still open. Upon complaining of her rudeness, we were asked to leave the store! Very nice thanksgiving to the customer. I believe they could give training to their employees on polite speaking to customer. Anyways, they already lost us as a customer and we told our friends not to buy from here"

"My mother bought a shirt to my husband as a gift, and the shirt was too big. The shirt still had the price tag and I had the original receipt to exchange it. On the receipt, it says that I have 60 days to return or exchange with receipt and tags on. The ladies at Nautica Concord Mills did not want to exchange the L to M shirt. They told me I had to pay an extra 10$ as the shirt was now in clearance, even though it was the same shirt, just different size. As I previously worked in retail as a manager, I know she needs to do an exact exchange by overriding the price, as I am still in my 60 days of purchase, even though the sale price changed in the store. This is completely ridiculous and unacceptable that I have to pay an extra 10$ for an exchange of the same shirt for a different size. One of the lady was really aggressive to me and told me she couldn’t do anything to help me. Only a refund with the orignal card payment is acceptable for me to return it. As my mom lives in another state, I will need to keep this shirt which is too big even though I have everything in place to exchange it. *I believe appropriate retail training to associates/managers is much needed to better serve customers in this store.*"