francesca's 8111 Concord Mills Boulevard, Concord, NC 28027

"I always find clothes and accessories I want to buy here, great store."

"This store is so cute but the customer service can be hit or miss. I just stopped in 7/17 4:00PM & the only associate working was on her call phone head down texting the whole time. Couldn’t be bothered to say 1 word."

"The customer service at this location is SO SUPERIOR compared to any other store I have ever shopped. I saw and fell in love with a dress at the store TWO weeks ago. Unfortunately I was unable to stop by and get it due to time constraint and I had to leave this beautiful dress behind. When I got the chance I looked online and this was a dress (like many they have) that you cannot order online. I immediately called and asked if they had the dress in my size and if they could hold it until the next week, and they said yes. Well next week came and once again I was unable to get the dress due to another time constraint and I called and asked if they would hold the dress until the weekend. Once again they said yes. So when I got the chance I went up to the store and I asked for the dress on hold and they brought it out for the back and were so kind and complimented me on the dress and everything and then were externally friendly and despite a heavily crowded store continually checked on me and my shopping and helped so much. I ended up buying 2 other dresses besides the one that I came for. Kayla and Anna are fantastic employees and their service gives me another reason to shop at Francesca’s like I have for the past 5 years."

"Absolutely LOVE this store. I always find the perfect gifts and cute things for myself! Unfortunately when I went in today, the staff was not friendly and one of the girls used profanity quite loudly in front of customers. As I said before, I love the merchandise here but was disappointed with the service today."

"I can not believe it has taken me this long to write a review on this store! I am in here so much it might as well be my second home. The staff is great and are always happy to help you! They have gotten me out of so many sticky situations , for instance, earlier this month my dress strap broke two hours before my cousin's wedding and I ran up the mall and this was my first stop. They immediately came to my rescue and helped me walk out feeling great and very well taken care of. I love their little gifts/decor items and their cloths. I don't give reviews ever but this place definitely deserved a good review!"