Lowe's Home Improvement 217 Iverson Way, Charlotte, NC 28203

"The shopping experience is not necessarily bad, but you had better hope the product you buy works the first time and doesn't need to be returned. Twice now I've had grueling experiences with returns of faulty product (the first was for replacement windows I ordered). This time was for laminate floor. The guest services attendant was apathetic and refused to give a full refund for a product that did not work properly. Customer service call center was just as (un)helpful - paraphrasing, they basically said too bad, we're sticking with the store's decision. Unless you have very light home project needs (like changing a lightbulb) I'd recommend going somewhere else for true home improvement needs. If you get a faulty product, you'll likely be stuck holding the bag."

"They gave me the wrong order at curbside pickup but fixed it the next day with no trouble. They turned a bad experience into a good one. Do not call the Lowe's 1-800 number as they cannot do anything but tell you to call the store."

"After purchasing a washer and dryer from this location we discovered that there was an error in the invoice. We were able to work with Gabrielle to adjust our invoice with no issues. Later when the dryer failed within 40 days of purchase Gabrielle was also able to help us get a new replacement dryer by working with store management for the exchange. Big thank you for Gabrielle to taking the extra steps to ensure our transaction was correct and making sure we were taken care of after the sale!"

"I just love Lowes. It's super clean, and the isles are brightly lit. Easy to find products. Isles are well marked. And if you have questions, you can always find someone to help you find the item you are looking for. Overall, great employees and wonderful customer service."

"Lowe's is always helpful. Customer service is always a 10/10. Did have an issue with a washer and dryer. They were very fast and replaced both of them for free. Did take quite a while to do so and went a week without a washer and dryer. Delivery is so worth it and so easy. Their drivers are very nice and helpful"