PARTs Charlotte

"In June of 2020 this company came out and replaced the compressor on my refrigerator. The compressor lasted two and a half years. There is no reason it should have failed already. I now have to buy a completely new refrigerator, and I have lost hundreds of dollars worth of food. I have attempted to email and call this company multiple times, the email address bounces back, and the number rings busy at all times. I don't even know if this company is in business anymore. I have no idea if they have any type of warranty on the work that they did for me previously or if I have any recourse to recover any of the money I've lost. I most definitely do not recommend this company for anything."

"was assigned to this company for dishwasher repair. at first, they reached out quickly and scheduled the technician to come out. he quickly verified the problem and said they needed to order a part. no problem. well, joke's on me because this has become a HUGE problem. first, they order the wrong part. next, there is ZERO communication from them, either with me or the warranty company. seems like it's a constant issue with this company. I'll be reaching out to the Better Business Bureau with some feedback. ps. almost a month later, and still nothing from them..."

"I had been trying to get my stove repaired since Thanksgiving. They came and fixed it the first time but wanted to put a white panel on a chrome stove! No! So the part was to be removed and reordered. Next the warranty department scheduled two appts with them for me. I called and confirmed but they never showed. Today I told them I would report them to BBB AND FCC they canceled my service order after I called to discuss my frustration I was hung up on 3 separate times. So if you can wait for a repair from November to July this is the company for you."

"Terrible customer service. Waited for over a month before they sent someone out to work on my claim, and only after I called. Once they came out, the contracted technician was top-notch with his service, and provided good information to understand what the issue is. My Technician recommended replacement, but Parts Charlotte failed to provide a diagnosis to my warranty company. I, and the Home Warranty company have been trying to reach Parts Charlotte to have them provide a diagnosis. The main problem is that they give you a toll free number, which encourages you to use email, as a quicker way to get a response to your issue. That would be nice, if they follow it. I've been waiting over a week, after I started to email them. I've emailed them several times, and left a couple of voicemails, but have yet to receive a response."