Pizza Hut 9229 Lawyers Road, Mint Hill, NC 28227

"I order "Extra Well Done" for a reason, it's because the bottom is always doughy. It's editable, barely, but leaves you feeling a bit queasy. I remember back when a Pan Pizza was the best there was out there. It was so delicious and perfectly done all the way through, the crust was so good. I would love to have one of those pizzas again. I don't know what happened but about 5 years ago something changed. Ovens? Recipe? Who knows, but it changed everything and not in a good way. We check back every year or so to see if any good changes have been made so I guess we'll try again next year."

"Sorry but it was the worst experience. Will not order from there again! I paid the Manager T with my card over the phone. When it was delivered by Door Dash, there was a $15 tip and he was unaware that it was paid for already. He could not speak English. I tried to explain all this through his phone and told him to call Pizza Hut while I was standing there because the total was $37.71 and it should have been an even $30.00. $7.74 for personal pan, $7.55 for Cheese Sticks, $5.49 for delivery $1.73 tax .. total: $22.71. I told them to do the tip up to $30 total so that it would be 2 tips .. pizza hut $5.49 and I tipped $7.29 for the driver. I knew pizza hut added their own tip. When the driver from Door Dash got here, the total was $37.71 and the Pizza Hut had put a $15 tip which caught my attention. $22.71 plus $15 tip for $37.71 total. I called Pizza Hut and got breakdown posted above from the store manager T. In my opinion Door Dash is in no way responsible. I just hope they get their money and the driver gets the tip of $7.29 I personally wanted to go to him ! The Pizza Hut manager also seemed unsure about how things worked with Door Dash .. what ?? I am a very nice, honest person. I always appropriately tip unless they do not do their job. Door Dash did their job! The problem comes from Pizza Hut charged $15 total for tip.. That would be a total of $15 tip on the receipt plus $5.49 tip that was in the $22.71 total making the tips $20.49 and the food was $15.29. Wow .. what a Friday night !!! The tips were more than the food according to Pizza Hut! Not to mention, the food was cold by this time !! Have spoken to Pizza Hut 3 times now. Not sure if I am getting a complete credit or a credit and a recharge for the $30 for all. Wow .. could not win tonight. First time I have used delivery too !!! Always pick my food up from restaurants if I do not eat there ."

"Got a personal pan and it was fresh and hot and very good. However the place has a B sanitation grade, as of 8-30 23, mostly due to cleanliness issues, cold holding temperatures and repeat violations including lack of hair restraints. I will not be back and I will continue to update until these issues are resolved and sanitation rating comes back up."

"Do not order the new menu item. It's burned beyond edible. Pizza was okay but they HAD to see how badly burnt the melt they sent was when they boxed it."

"I was wondering where our pizza was… turns out it was thrown at our steps. This is what it looked like when I opened it up!!! Quietly waiting at home for it, and they didn’t bother to knock or ring the doorbell. Over 25mins on the phone and they won’t pick up after I mentioned what happened. Disgusting and unacceptable. I called again and when I told them the pizza is in bad shape, they hung up immediately."