Michael Kors

"Hi… Just FYI.. this store missed a Nice sale, enjoying our day off so ..we both Love shopping for my MK Bags.. No help, No acknowledgement, NOTHING!! Walked the store.. they didn’t even lift there heads up to see who’s in the store.. This was not the first time in this store.. End up @ Macy 4 gift sets 3 Handbags etc.. Customer Service Training !!!"

"There was a helpful gentleman with orange painted nails. He provided me with where I could find a bag I sought since it was last season and not in this store. Staff is approachable and the store is visually appealing as one would expect MK to be."

"Yesterday I had the pleasure of being assisted by Tymere (Ty). As soon as I walked in he made me feel welcomed. He was respectful, honest, resourceful and a true professional. That day I bought 2 watches for my partner and couldnt have been happiner with the service and purchase"

"When i wanted to return item; They said;"I have to call costomer service" Before shoping! See attached!"

"I never experienced such bad customer service in all of my life. I purchased a pair of MK boots for Christmas which I got for my girl. We returned them days after Christmas because they did not fit her. We had a new pair shipped to her house. She tried them on and still did not like the fit. Took them back to the store on 2/20/2021 and experienced the most horrific customer service. Male employee claiming to be the assistant manager did not take the boots back then told us to contact customer service. I asked for his name and did not want to provide it. Asked the female employee for the managers name and she did not want to provide it as there was not in store manager available. I asked for the managers hours so I could go back into the store and then was told they won’t give it to me. The female was then going to give me the business card of the manager and the male employee said no because that is for the managers personal clients. I then asked him for his name again and told him how bad of an experience this was and he laughed in my face. Racial discrimination at its finest. Yes I’m a black man and felt discriminated against. If I wasn’t so calm I probably would have knocked his teeth down his throat. This store is poor with the way they treat customers and I will be returning to speak with the store manager and corporate."