Ashton Village Apartment Homes

"ETA: the lovely Ashanti emailed my partner, telling her that everything that she did in this review was not true, if you gave my apartment away, why is it online? the email that was very unprofessionally sent was the most communication me or my partner have received from Ashanti. She lost you business, is never on the property, refuses to answer phones. Absolutely terrible manager. Ashanti lied to us so many times, if she said the sky was blue, I’d have to go check. I’ve never had a worse time trying to get an apartment. We submitted our application and got approved in December, with the move in day Jan 15. It is now the 26th and the apartment that she promised us was given away. We had to commute to the property every time we needed an answer because she refused to call us or communicate with us any way. Now I am almost homeless, without an apartment all because Ashanti could and would not communicate to us. I would NOT even waste your money trying to live there. It’s not worth it."

"The management here is terrible, the maintenance here is terrible, they all of terrible attitudes and terrible customer service, the office is always closed, they never answer the phone they tell you to email cause it’s fast but they don’t respond and the last int he office Ashanti is terrible, I would never recommend this complex to anyone, the old management team they had was may better, my girlfriend currently lives here and I’m begging her to move right now cause they are terrible here."

"I’m a current resident of this apartment complex, I’ve been staying out here since March 2023. I moved in as they were under new management. I’ve never been able to use my bedroom bathroom but the toilet doesn’t work properly (I’ve put in several requests) there is even a water leakage under the floor around the toilet which wasn’t there when I moved in. They refuse to fix it!!! The maintenance man has left my lights on after issues were fixed. He also left my freezer door cracked open, I had to throw away food due to defrosting. They barely answer the phone. I’ve had to wait a week just for a light bulb in my kitchen !! They don’t keep up the maintenance in apartment hallways, roaches sit there dead for weeks!! You complain to the office manager and she’s so nonchalant like she could care less! I would not recommend to live out here, the rent is too high to have to deal with these issues"

"If I could give this zero stars I would. From the very beginning, it was red flags. I was emailed and approved for a two bedroom in Sept. However, the email was from a no reply system so I expected to hear from the complex. I heard nothing. I called the number listed numerous times back to back before I got anyone to answer. It was a young lady named Ashanti. Ashanti explained to me that I had to pay a 1300 deposit and I can move in on Oct 2 because the first was a Sunday. I paid the security deposit via the portal she mentioned and heard nothing from her after that. I emailed because she said it was better due to the office phone having no call waiting. I still got no response. I stopped past the office during its normal office hours, and no one was there. The door was locked. I called and called then when I finally got an answer Ashanti stated she has my deposit and that they were waiting to put the carpet down after which point, she would draw me up a lease. This was in the middle of September. The last week of September I call her back because my expected move in day is the second of October and now, she states the plumbing isn't working, the apartment is needed renovations, and the rent will go up because of renovations. After we got off the phone, I decided I wanted my money back and I called her back only for her not to answer over 20 times. So I sent my mother to the rental office to let her know I wanted my security deposit back and Ashanti told us seven days. That was September the 29th. It is now October the 16th and I still have no security deposit. Nor has anyone returned my call, emails or any other communications. This apartment complex is really scammy and I would definitely make this the absolute last resort."

"I have rented my apartment from Ashton Village Apartments for 5 years. Two months ago I noticed roaches coming out of baseboards. We communicated this to complex manager. Now there are bedbugs crawling out from our walls. The neighbor adjoining us was a hoarder who no longer resides there. Her insect problem is now in my apartment which is causing me many lost work days and stress. While the complex is spraying it will NOT fix the problem till her apartment is emptied and fumigation is done. I am left to buy all new mattresses and bedding along with other things. This is a direct result of the hoarding situation and lack of response. I have contacted the health department and voiced my concerns for a habitable residence. Ashton Village is unwilling to compensate me for damages incurred. I would NOT recommend Ashton Village Apartments. They are not living up to their Corporate mission statemen I wish I could upload a picture of the neighbor's bactk pouch piled with trash"