American Heritage Apartments Leasing Office 1001 East Main Street, Richmond, VA 23219

"The property manager was very welcoming during me and my husband’s tour! This location is perfect us, I look forward to making American Heritage my new home!"

"Pros- Sam (the manager of American Heritage) is the best. She handles everything in an incredibly efficient manner and is thoughtful and thorough. Since she took over, there have been incredibly wonderful changes and an increase in accountability. The apartments are beautiful (albeit old) and, for the most part, the other tenants are respectful of quiet hours. There is now security at night which is extremely important as there have been some instances of homeless people wandering the halls and sleeping in the stairwells. We also just got a brand new key-fob system and the doors now lock after each person with a call box for guests. The commute to VCU's medical campus is great and I love walking through capital park. They are also doing tons of work on the lobby and hallways to make everything cohesive and clean. Cons- unfortunately a lot of people hang around the 7-11 that shares stairs with the apartment. In the past, that meant they came into the building but since Sam taking over, and us getting nightly security, I haven't noticed that. The amazon/delivery drivers do not use the parcel lockers and there used to be problems with package thieves so now the packages are delivered during the day and locked up in a package room, to which only Sam has access. This is only a con if you get home after Sam leaves and you want to get your package. Overall, I have been a tenant for over a year and I'm very happy I chose to renew my lease. The changes the complex is making makes me feel safer overall and esthetically the apartments look nicer. Sam is the biggest plus of living here."

"I have lived here for a year now and I can honestly say that this has been the best living experience I’ve had. To start it off, management is so quick to reply and answer questions and be of assistance. They are always great help. The building is quiet and pleasant. The neighbors have been respectful and friendly."

"I felt obligated to post a review on behalf of the community and the site staff. I have recently moved to the Richmond area, and needed to find an affordable yet premium place to live. I searched all over the area and knew I found my home after arriving to American Heritage. Melissa was very pleasant and had an abundance of information. I felt very wanted and welcome when I entered the Leasing Office. I was introduced to the maintenance man as he passed through the office and he seemed very enthusiastic and helpful. My application process went extremely smooth and I was able to get approved and move in within a week's time. Since moving in, I noticed that Melissa is very active in the community and I get a sense of great pride from her in regards to the property and it's residents. I don't normally do online reviews, but like I said in the beginning, this experience made me feel obligated to do so. If you are in the Richmond area, and having difficulty deciding where to live, I highly recommend my apartment community!!"

"This has been the worst experience for me. Don’t get caught up in what they post on the online website. I would not recommend. I’ve been without a washing machine since I moved in the apartment, which is roughly 3 months. They only have one Maintenance guy for 50 apartments and the guy clearly needs assistance. Every-time I use my washing machine water floods my apartment and pours into the tenant apartment below me, so I have to travel to the coin laundry to wash clothes which is an extra $130 a month(gas included) but Management thinks I should only get $40 deducted from my rent. Also it’s a lot of hidden fees when you sign the lease, my apartment was listed for 1215, but somehow I pay 1345 a month plus electricity. The fitness area is just used for props, Its never available to tenants. My bathtub was undone when I first moved in and still had hair in the drain from the previous tenant, management still hasn’t fixed the issue. My bathroom sink was stopped up on my first day living there with yellow water. And paint was in my garbage disposal. My mailbox was broken for 3 MONTHS so anyone could Have stolen my mail, it took management a entire month to fix it properly. Also the entrance doors to the building are supposed to stay locked and was said to only be unlocked by a key fob ONLY but every night the door mat is used a door stopper to prevent the entrance door from locking, allowing anyone to come in and out of the building. What if I had a stalker?! That’s not safe. It’s a crowd of homeless people blocking the entrance and begging for change as soon as I exit the building. And there Is no parking! I pay $140 a month for parking!!! I HIGHLY DO NOT RECOMMEND. I currently have a leakage inside of my wall which is not my fault! Management wants to knock down the dry wall in my bedroom to fix the pipe leak(which is fine) but I asked to be placed in a hotel because the work would require 3 days to get finished and I don’t want to inhale those sheet wall particles and possibly MOLD, they denied my request. Anytime there is flooding and leaks inside of a sheet wall I’m sure there is mold spores also. I have asthma and my windows do not open in my apartment. THIS PLACE IS HORRIBLE"