Three Chopt West Apartments 8808 Three Chopt Road, Richmond, VA 23229

"I have lived here for 2 years. The apartments are outdated. I did have a roach problem at one point but maintenance was called and pest control came out a ton until it was resolved. The office always resolved issues relatively quickly. My biggest complaint is the A/C and heating. Both are not on at the same time. When it starts getting warm in the spring they turn the heat off and A/C on. And then when it cools down in the fall the A/C gets turned offed and the heat turns on. But we live in Virginia where the weather changes constantly. So it's November and 80 degrees out. Even though my heat is not blowing the units do still produce heat. So having the windows open and fans on is the best option to stay relatively cool. And it's still miserable at times. Especially in the spring when there is a ton of pollen a long with the heat. I wish it was something residents had a voice in when you make the switch versus the office making the switch. And they never give residents a heads up when they switch. So if it's a switch from A/C to heat. I always think my A/C is broken so I submit a ticket just for them to close it and put in notes. Would be nice if they acknowledged the community of the change before it's done. This year nothing was posted in the community board or signs in the building until after everything was switched."

"SLUM LORDS! On the seventh day of being in my apartment (not even two weeks) my AC wall unit caught on fire due to Three Chopt West’s faulty mechanical unit. The fire department had to come to put the flames out. When I expressed feeling unsafe in the unit and wanting to terminate my lease I was told by the leasing department that I would still be responsible for the rent until they could find someone to lease the unit. I was told that a replacement unit would be provided once the office reopened during the week. However, I had to track down the maintenance team and the leasing department to get a timeframe of when the new unit would be installed. I am still waiting on the installation because now it’s a matter of parts. I was provided a portable AC unit only for the living room but the portable unit’s air does not reach into the bedroom. This means I feel like I am suffocating while sleeping in the summer heat. (The site has still not offered to move me to a new unit since they will not terminate my lease.) The inventory list that I turned in within five days of moving into the apartment, has still not had any of the issues looked at besides the urgent issues I had to put service requests in for due to the lack of urgency from the leasing office. Pest control is not provided before moving into the apartment, so expect to at least 6 to 10 roaches before even cooking your first meal or buying any groceries. As an individual who has only lived here for 10 days I highly recommend moving to a trailer park, the projects, anywhere else instead."

"Moved in November 2021 to a 1br for 1260.00 a month. Roaches in kitchen on counters floors, hiding between gaps of cabinets and walls, roaches hiding inside the cabinet flooring as its peeling up from the inside and I've seen roaches hide underneath. I haven't even brought food into my apartment since I moved in and cook nothing here. Office staff is very nice but they just continue to send pest control once bi weekly. Giant gap next to refrigerator and wall patched by some wooden piece and just a big hole. Under sink gaps and peeling flooring and constantly find roaches...cabinets are so old and must be infested with roaches. I see roaches crawling underneath of the counter tops and under the cabinets I have seen them scurry and hide beneath the peeling flooring of the cabinets. For over 1260.00 for a 1br apartment,... stay away...its worth 800.00 with roaches at best:) Note the roach "bait trap" stuck to the wall. It would be nice if they would go into my neighbors apartment and see what it looks like in their kitchen because I don't even keep food in mine."

"I was recommended by friend to move in the apt and here is my first place living in the US. In the beginning, I was very proud to live in such a beautiful community and my families have lots of fun around. People living here are very friendly especially for kids. There are problems such as broken shuttle, screen and water-leaking. They fixed them immediately. I appreciate their work so much and I plan to live here for this whole year. It is my third time to adjust this review for the process of leasing. Everything is done now and the only suggestion I should give to all those who will live here is that if you want to get service from the welcome center, just keep coming to the center or calling them. They won't reply back to you maybe because of lots of residents to serve. A perfect complex. The only reason for 4 stars is the age of apt. Too old the furniture but kept well working."