Candlewood Suites Glen Allen - Short Pump, an IHG Hotel

"I stayed here for over a month for work related extended stay and I had a good experience. Rooms were clean and the customer service was good. It was quiet and I used the washer and dryer frequently with no problems. I would definitely stay here again."

"I'm writing this review, because everything is great except washer and dryers. They need to add 2 more washers and fix the dryers. They dryers have been broken since I got here back in August and now it's December. Please fix I pay a lot every week to stay here. I'll be calling corporate today also."

"Hi. My name is Sophia. I stayed here during the month of September 2023. This place gets a 10 out of 10!! First encounter was a phone call, the sales executive was above friendly and helpful. Arriving to the site was pleased at the location, and the amenities of shops and groceries within walking distance, the parking lot and grounds was clean and beautiful in which we breathed a sign of relief in hope's the inside was nice as well. Well it was above and beyond our expectations, we was greeted with smiles, helpful staff, made you feel welcomed, we asked to look around and see the room before we booked, we recieved a tour of the facility, I was impressed by the staff's friendly help, how CLEAN this property was, the room, the halls, the gym, laundry room, the grounds...etc!! This IS a safe, clean facility, we had no worries! Thank you for being great!!!"

"Ok, full disclosure, Cat Lady is my wife. I normally do not do a review if she does, unless I disagree or she left something out. With that said, I have to say, things must be getting really tight for hospitality providers these days. The state of this room wasn’t even up to the standards of a lesser brand. I can usually sleep on anything and the bed was really bad. Also, the air conditioner in the room made such a horrible noise it whoke me up every time it cycled. It was like trying to sleep in a hospital. In fact, I finally figured out why I felt so depressed in the room. It had vinyl floors throughout, lumpy terrible bed and the noise was the cherry on top. All we needed was someone barging in every hour to check our blood pressure. The hotel is in a great location and the staff (when you saw them) were very nice."

"The staff here are very nice. The problem is with the room. First, they are outdated and not well kept. There was a large amount of mold in the bathroom and hair all over the bathroom. Second, the bathroom is a good size yet there is very little counter room to put anything. There was a small ledge where they put the toilet paper and very little room on the sink. The water pressure in the shower was terrible. Another negative is the furniture. The mattress was terribly lumpy and uncomfortable. The couch and the recliner were terribly uncomfortable and the recliner handle was near breaking. Another issue was the fit and finish. The light switch plates did not fit and were strangely cut. The paint was crumbling around the room. I would love to give this place higher marks but these things were troublesome. I don’t know if all if their rooms are like this but it is really disappointing to see the conditions of the room."