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Homewood Suites by Hilton Richmond - West End/Innsbrook
4100 Innslake Drive, Glen Allen, Virginia, United States
About the Homewood Suites by Hilton Richmond - West End/Innsbrook
Homewood Suites by Hilton Richmond - West End/Innsbrook is a charming lodging institution located at 4100 Innslake Drive in Glen Allen, Virginia, United States. This cozy hotel offers comfortable accommodations with a homelike atmosphere, perfect for both short and extended stays. Guests can enjoy spacious suites equipped with modern amenities, a complimentary hot breakfast, and evening socials with drinks and snacks. The hotel also features a fitness center, outdoor pool, and a business center for guests' convenience. With its convenient location near shopping, dining, and entertainment options, Homewood Suites by Hilton Richmond - West End/Innsbrook is the ideal choice for travelers looking for a relaxing and enjoyable stay in the Richmond area.
Photos of Homewood Suites by Hilton Richmond - West End/Innsbrook
4100 Innslake Dr, Glen Allen, VA 23060, United States
Reviews of Homewood Suites by Hilton Richmond - West End/Innsbrook
"I should have known this would be a bad experience when I arrived and found the trash can full and the front desk gave us bags so we could empty the trash. The room smelled bad and we didn't figure out why until a few days in when we found out the garbage disposal was full of rotting food and didn't work. The sidewalks covered with mud and were very slippery. No notice except after I fell there was one sign in a side parking lot. The frozen food at reception had thawed and been refrozen and the desk clerk was worried I would cost them money rather than this could make customers sick. The grand finale was that the ceiling leaked in the bathroom all over me. They did change my room but I booked in that location (which wasn't where I would have stayed but for wanting a 2 bedroom suite.) To top it off Hilton ignored my complaints. I would stay away from this place. It is awful."
"Perfect. Lucked into a handicapped room even tho we didn't need one. Brand new sleeper sofa, cozy little chill area separate from the bedroom. Big bathroom. Nice kitchen, very clean. Lobby area very nice, breakfast was ready and full menu available 645, I came down early for coffee. Nice friendly dining attendant keeping it spotless. And the cookies at the door on check-in were the welcome home we needed ❤️"
"Substandard for a Hilton. I do not recommend and will not stay at this location again. Entry door to room was bent and did not shut properly. Phones are disconnected and one even had no buttons. Mold on bathroom ceiling. There was a party in the room above me that went on past 2am so no sleep for me. Wine or blood stains on the drapes in LR and sofa. Cabinet doors do not match. Room smelled of a spray that was used to cover up another smell. Location is convenient but this hotel needs a total reno. Front desk could not stop the party above me for some reason. I went to the room myself at 1am and asked the residents, unsuccessfully, to shut it down or be more respectful to others who are trying to sleep. Do yourself a favor and stay elsewhere."
"Really enjoyed my stay at this Hotel. Rooms were great. Bed was amazing… soft and comfortable didn’t wake up with a back ache. Shower had awesome pressure. Nice little kitchen. Definitely will be back to this Hotel if I’m in the neighborhood again."
"Room was substandard for Hilton property & homewood suite. The bed , bathroom, and entry door all were in very poor shape. To name a few of the disappointments. Needing a remodel, overdue. Bed was terrible. I was not asked at check out how the Stay was. Staff was okay, pleasant. Breakfast below average I would not stay again at this Hilton property. Feedback from loyal guest."
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