SpringHill Suites by Marriott Richmond North/Glen Allen

"Service was excellent (front desk and food staff) and location is great. The bathroom was not functional, toilet chain needed to be manually reset after every use by opening the tank and adjusting in order to flush. Shower handle was broken which led to inability to get hot water. Before leaving a review I reached out to the manager on two occasions, my preference was to let them know as opposed to leaving a review, but the manager failed to reply to either email."

"We picked this Hotel only due to its proximity to our son's new home, and let me tell you, the people that take care of you here are the best. We arrived tired and worn out, and the gentleman who checked us in, Juan, was very helpful and nice. Each night that we stayed, we met a different desk person, and every one of them were great. Three best service, though, came from the nice lady who took care of the breakfast area. Unfortunately, I did not get her name, but she made the place shine! She had a sixth sense and knew what you wanted before you even knew. It was great."

"I looked at all of the reviews of nearby hotels and nothing seemed super promising so we went with our gut on this one. So glad we did! The room was perfectly cozy and clean, I slept great, breakfast was delicious, and the person working down here kept checking to make sure we weee happy! I will definitely make this my choice next time!"

"The location was perfect for our needs with ease of access to Richmond and the interstate. That's where the convenience ends. This place was old and unkept, with dirty carpets and cracking walls. It was difficult to even find a working ice machine, no water filling anywhere in the hotel including the breakfast buffet, and the elevator was so loud and clunky next to our room, I couldn't sleep. Using the elevator was precarious at best with it's bumping and jerking. The awkward gaps in the room doorway brought tons of light into the room from the hallway, not ideal for sleeping, and the mattress comfort was only so-so. The absolute highlight, however was the kind, warm, welcoming service of Ms. Walker in the breakfast area. She was a complete joy and made our experience much better."

"We were traveling during the recent Nor'Easter in December and tried to go as far as we could. About 1:00 in the morning we finally found this place that had an open room period Maya heard about our travels and the hard time we had finding a hotel in another area. She bent over backward to do everything and anything she could to help us. She was so very sweet. She made us feel very welcome. Thank you, thank you Maya! The room was very nice, clean, and the beds were very comfortable. They had a good breakfast selection and the food was very good. I'd gladly stay here again."