Ellis Auto Service 1722 Williamsburg Road, Richmond, VA 23231

"I called this facility a week prior to wanting to get a service done. When I contacted them a week prior, they instructed me to come the following week because they would have more techs available. When the following week arrived (Tuesday), I called that Monday and asked if they had more techs and if I could still come, the man told me yes I should be fine. I was the second person that arrived and I just needed my rear brakes changed (I had already purchased the brakes) and the person before and after me were only getting oil changes. I then called around 11am-12pm (I had dropped my car off as soon as they opened) for updates about my car, in which they told me they would be able to still service my car but it would be a wait. They then called me around 2pm and said that I would have to wait the following day or to just try another time. I needed my brakes done immediately and I work multiple jobs so this was a major inconvenience to me. I pleaded with the man on the phone and he told me he could not do it. I felt like it was poor communication on their end like why would you have my car all day when you knew prior you could not do it? I've had issues with this place before but I decided to give them another try. I completely regret my decision. Fortunately, I was able to find a tech nearby who completed the service within 30-45 minutes and did an amazing job! I say all of this to say that I refuse to support a business who shows no remorse and have poor communication because it put a financial strain on me."

"Went for inspection. They provided an estimated time it will done and it was done on time and very efficient. Also I’ve heard great things about their service. Definitely will recommended."

"Went in for an inspection and they got me vehicle done in under 3 hours. Very friendly staff and very honest mechanics. My wife and I both take our vehicles here now and are very happy with the service"

"Very friendly and quick service. Was able to get my state inspection done when I needed it. Will definitely do business with them again!"

"They were upfront on the wait time and had good recommendations on when to do my type of service. Walking in later in the day I was nervous, but I was able to have my vehicle worked on right then and there. The virtual report I received was nice to have and see what was reviewed on my vehicle."