O'Reilly Auto Parts 4024 Glenside Drive, Richmond, VA 23228

"Recently went into the Glenside Drive, Richmond, Va. O'Reilly's location. Waited patently for at least five minutes waiting for one of two clerks there who were speaking to other customers on the phone. I stood directly in between both of them hoping it would be obvious I was waiting for the first one available. But when one of the guys got off the phone a customer who came in well after me walked up and he started helping him. The clerk (and the customer) had to know I had been there. After another couple of minutes I explained I had been waiting patiently for the next available clerk and didn't appreciate being ignored. The clerk and the customer said nothing. Just looked at me. I said I would take my business elsewhere and walked out. Just before I exited the store I asked the clerk "do you care at all that I was ignored and did not receive service?" He said he "didn't think it was right" but then went on trying to justify why I wasn't helped. I just kept walking. I later called to speak to the manager, who initially apologized for my experience and said she'd talk to the employee. Still angry, I said "nothing will probably happen because you're probably friends with the guy anyway," which in retrospect was wrong for me to say. But, rather than saying that's not how things work at O'Reilly's she chastised me for "disrespecting her management style." It was apparently more important for her to paint me as the bad guy than to try to leave me with a positive impression of O'Reilly Auto Parts."

"Fast service well I guess she's going to get that when you walk in about 7:45 a.m. LOL but friendly people the service man who helped me was very caring and understood. I really enjoyed the visit it was not a long one. My first time really going to the place too. So I was happy that everything went smoothly."

"Even with the commercial savings, it's not worth my time. Poor customer service, unknowledgeable staff (not all but enough to ruin my experience with O'Reilly), wrong parts, it's always something. While I waited for the salesperson to check a part in the back I called another parts dealer and they pulled the part and had it sitting on the counter waiting for me. The last salesman was a young kid that was eating nuts and wouldn't speak up. I didn't want to go in there but I did and regretted it. That's the last time for me."

"I went in to purchase tools so I can put oil in my vehicle. Oil cap was tight. The young lady that worked the evening of 4/21 was awesome. The guy for some reason seemed like he didn't want to help. All I needed was to purchase a tool to loosen oil cap and the coolant cap.I already had purchase my fluids I needed. He assisted with oil cap. I waited for vehicle to cool down. Once vehicle cooled down I went back in for the tool. He was assisting another customer and stated he will be right out. I was approached by a guy who said, the guy inside ask me to help you. I said all I need is a tool to loosen coolant cap. The customer who offered to assist stated if all you needed was a tool why wouldn't he just give u that. The customer didn't have a tool to loosen coolant. So I went back in to get tool again. I asked the employee why send a customer to me who didn't have the tool to loosen cap. If you don't feel like helping people just let customer do it. It is my vehicle after all. I was shocked because OReilys has the best customer service. So once I took care of my fluids I just drove to chesterfield oreileys for tools to purchase. Me and my daughters sat for about an 1hr 40 mins. He definitely need to get out out customer service.while backing in to the oreilys in chesterfield they let me know one of brake lights was out. I got my tools there and bulbs. They showed me how to put bulb in and I was good to go. The bulbs were easy. Something told me to stick to the location in Chesterfield on ironbridge"

"There were at least five people in the store wearing store shirts but only one person counting out a register who said “I’m the only one here” when the sixth customer in line asked “Can we get some help out here?” No one greeted customers or said so much as “We’ll be right with you.” So I went across the highway to Advance and was in and out in two minutes. Do better. You lost a regular customer today."