Firestone Complete Auto Care

"Rude short temperament of staff. Lack of care or knowledge and carry a chip on shoulders due to branding I can only assume. There are plenty of places with better service in the bay and at a desk than this location."

"I took my car in for tires and asked them to check the rear brakes for a noise that I thought the brakes was making. I got a call from the tech saying the noise was because whoever did my front brake job had put too much grease on them. I took the car to the shop that did the work ( Nissan) after I picked it up from firestone. The Nissan tech showed me the front brakes, no visible grease. My rear brakes were worn. Firestone tried to sell me brakes and rotars that I did not need. I used to get all my tires from Firestone. They won't see me again."

"Do NOT bring your car here for state inspection! Dropped my car off Sunday because the location was most convenient to me. They do state that inspections are first come first serve, but it is now Wednesday and I have been told they may not get to my car today."

"They had my vehicle for 3 weeks because they ordered the wrong part and said they will give me a discount for my troubles but they did not do it. They gave me 3 different prices on the job they have done. What a rip off. Never going back."

"They deserve zero stars! My car’s sensors alerted me my tire pressure was low. I was right down the street so I stopped at this Firestone. They said they would put air in for free. Nice enough.. but it took them over 20 minutes. The guy comes and tells me two of my tires (one on front, one on back) are not holding air properly, I’ll need to order 4 new tires. 4 tires because you want all 4 at the same tread depth. That’s true the tread depth but the only problem is it was all a lie. I got a second opinion, my tires do not have any issues holding air and do not need replacement!! I know you need to make sales but being dishonest is not the way to make money. The guy was also very rude. He asked me why I was hanging out with young kids and treated me like a bother. Firestone Midlothian Turnpike Richmond"