Williams Auto Service 401 Cowardin Avenue, Richmond, VA 23224

"Williams is a good place to go. They offer quality service and a fair price. They also have a rewards oil change program which is pretty cool. They follow up after you visit to make sure everything is good with your vehicle. Good people most importantly. I’ll be going back."

"Great spot. Have had my Nissan serviced here a lot the past year (unfortunately, lol). Williams is always GREAT with communication and service. They do quick fast work that’s top notch. Even will follow up to see how the car is doing which is really appreciated. It’s nice knowing when you have a car issue that Williams has your back. They earned my service!"

"For over 5 years I've been taking my car to Williams Auto. I've brought them a variety of vehicles over that time, many of them being hybrid and requiring specific and nuanced knowledge and approaches that are key and critical to the success of the assessment and remediation of those unique vehicles. There's a reason why my family has kept going back to Williams Auto. Not only do they have fair pricing, they offer outstanding service. I have never in my life bad a more positive experience with any service provider of any kind across all of the verticals in which I offer my business to. The key word here is consistency. Williams Auto has a consistent and proven track record of offering exemplary service. I would strongly recommend and encourage anyone in the Richmond Area to give them a chance to show you what they've shown me. That this shop is phenomenal!"

"The staff here I interacted with was very professional and courteous. The prices were reasonable. They quoted me a 2 hour time frame and kept their word although I had to get a few extra things done. Great service! I will be returning."

"I came in, having previously done an inspection, to address one of the issues that needed a repair that I saved up to get done. I dropped off my car and was called the next day saying they heard something wrong with the breaks so I have to pay for a new inspection for 70 dollars. I get the report back and it lists everything from the last report that I already knew about the car, and nothing about the breaks at all. When I came in to ask them about this, they said there was never a note in my file about a sound with the breaks, and I’d have to pay for the second inspection regardless of them not having an explanation as to why I got that call. After talking to two people for ten minutes a third person walked into the room and told me that I didn’t know what was wrong with my car, even though it was my second inspection to come back with the same issues. Don’t know why he’d tell me what I do or don’t know having just walked in but you can interpret that however you’d like. I have to get my state inspection done next month and will have to pay for the same information again so it makes no sense for me to have voluntarily gotten this inspection now unless there was a malfunction with my brakes that I didn’t know about. I have a baby and can’t risk driving with bad brakes, but given that they had no record of what I was told on the phone, it feels like I was lied to so I’d have another inspection. Trying to talk to them was pointless, especially when the 3rd person walked in, it felt like they honored a culture of saying anything to disregard me. I paid 70 dollars to get my keys back and find people I can trust."