Koons Ford of Annapolis Service 2540 Riva Road, Annapolis, MD 21401

"Have called twice about the same recall notice (once in April and again May) for Bronco Sport and both times was told they’re not ordering any recall parts right now and call back in 2 months or take it to another dealer. Disappointing."

"Do not take your car here or service it here at all My mother took bought her Escape here and had it serviced when the taillights stopped working, they kept the vehicle for months and ended up replacing the entire body harness. They never fixed the issue and now nothing in the cars electrical system works and is basically totaled. Car has less than 60k miles and is useless, they have charged her and the insurance company thousands of dollars and havent fixed any of the issues"

"The works package is a good value and the staff are very friendly and helpful."

"Mike is the absolute best! There was a problem with my appointment time but he got me in and out of there in 1 hour. I did not get the name of the woman who works in the cafe but she was so sweet that I contributed to a charity Christmas gift that she was running. I just don't think you could find a better run business in the area"

"I was scheduled for a tire change which was clearly listed on the appointment. Sat in the waiting room for an hour and a half before someone came in to tell me they don’t have the tire in stock! Manager asked ME when the tire was ordered. I said “ when I was here for my service “ to which he replied “On so way back on the 27th” So apparently it’s the customers job to keep track and make sure they have what they need in stock . Seems to me they need better management. Tried to downplay it and just say we can get it ordered and you can come back this afternoon or tomorrow morning and will get you in and out of here. No apology for me sitting there for an hour and a half missing work and total disregard for my time. Definitely will be looking for another dealership for service. The sweet lady in the waiting room is the only reason I would even give one star."