Mercedes-Benz of Annapolis - Service Center

"When it comes to establishing rapport with clients and preserving enduring connections, Chuck has continuously gone above and beyond expectations. He takes pleasure in making connections more intimate, which helps him comprehend the wants and worries of his clients. Before a problem arises, Chuck proactively anticipates consumer needs and offers pertinent solutions. Chuck has been crucial in keeping many clients happy and lowering attrition by using his outstanding communication skills and persistent follow-up."

"I have been a customer since the 90’s. Brian, my service rep suggested that I come over for a quick look at a small piece of plastic that had become loose in the cockpit. Dan Goss offered to look at it. He projected confidence but not overly so. He set clear and reasonable expectations, then he exceeded them and fixed the problem in 10 minutes. That is high level customer service. Good job Dan!"

"The Service arm of MB of Annapolis delivers 5 star treatment. The appointment call is managed by a helpful, pleasant professional. Everyone with a call portal wants to provide the polite, friendly scheduling that these folks do. My Service Manager Bryan provided a loner and my drop off to drive out was fast. Bryan text updates on the work, gave me options on issues and responded to my schedule needs with classic ‘no problem’ courtesy. My car was carefully detailed and ready to roll on time. Thanks to Bryan; all these guys are good and it’s great service."

"I have been going to MB of Annapolis Service Center for over 12 years. I wouldn't go anywhere else. The team there is outstanding starting with Mac as their manager and I am fortunate to have Chuck as my service representative. I look forward to seeing them as they feel like family after all these years, but in addition, they welcome me every time no matter the issue. I don't have to go often since the Benz is very reliable, but when I do, they are ALWAYS effective and efficient, kind and professional. Not a moment is wasted to get my loaner and be on my way while my car is serviced. My car is returned to me clean and running smoothly. What more can anyone ask for??! Thanks to Mac and Chuck and everyone behind the scenes that I don't see while I am there!!"