AAA Annapolis Car Care Insurance Travel Center

"In 2022 AAA replaced my valve cover gasket. Jan 2024 my vehicle had a oil leak, valve cover gasket, really. I explained to the dealer there was no way, this was done in 2022 by AAA. I insisted to see the leak. Well yes, not only was it leaking but AAA did a very poor job. silicone was also found around the gasket. I had to pay to have this fixed again. I will not be returning to AAA for anything."

"I went in to get an IDP. Eric helped me out and it was a smooth, communicative, respectful transaction! I highly recommend Eric and his colleagues who are informative and just amazing overall!"

"What a Joke!! You would think you could trust the name right? Nope! I needed my New to MD inspection on my 2019 SUV They failed me for 2 things which is understandable I had a plug in my tire and left front bushing was cracked. I said ok I’ll have my Brother ( certified Auto Tech 34 yrs ) at a dealer fix those 2 things. $600 later I go back only to have them fail me and insist I need an alignment. I asked for them to cross “rotate” the fronts and drive it again. They still gave me a hard time and then proceeded to add on another issue that between the first inspection I drove over 1k miles and would have to pay the full inspection price again. I took my car out of there! A terrible experience. DO NOT GO HERE FOR ANYTHING!! I left, and my car passed inspection at another Auto Inspection with flying colors!!"

"I wish I could give zero stars, with the exception of William at the front desk every person I spoke with at this location treated us poorly. Our vehicle was towed to this facility by AAA, I chose it because it was a AAA facility and closest to where we broke down on the highway 5 hours from home while headed out on vacation. When we arrived at the facility William took good care of us, as it was a Saturday afternoon I really didn't expect them to be able to fix the vehicle that afternoon but William said they might be able to as it was just the alternator that went bad on us. So we walked up the road to get a bite to eat with high hopes we could get back on the road quickly. Unfortunately that was not to be, William called and let me know that they could not obtain an alternator till Monday morning, so we found a hotel and checked in. On Sunday we rented a car and drove to Williamsburg, about 3 hours away, with the intention of me coming back up to pickup the car when it was done. Unfortunately, that was not to be either, I received an email from them with a diagnostic report, I had already told them it was the alternator, I've been a mechanic for 40 years and had replaced the alternator in this vehicle 5 or 6 years ago, the job took me 45 minutes in my driveway. They were recommending brake fluid flushes and power steering fluid flushes in addition to the battery being weak (duh) and the alternator not charging. So, I called in and wound up talking to Stefan, he was a real jerk to me, tried telling me what a big job this is and that they had to pull the AC compressor out to do the job which required it to be vacuumed out and then refilled, I told him that was not necessary and all they had to do is take out 3 bolts from the AC compressor and push it back to allow the alternator to slide out. He just argued with me and said, that's not the way my tech wants to do it. I said I don't care how your tech wants to do it that's the proper way, he didn't care and proceeded to quote me almost $1800 to replace an alternator. I told him to hold off as I was going to try to make other arrangements, he got madder and told me he was just going to throw the car back into the lot. He told me I don't understand that their labor rates are higher than where I come from, I laughed and told him I am from CT where nothing is inexpensive. I called the Kia dealer up the street, they quoted me $1000, $587 of which was the factory alternator (Advanced Auto has them for $187 but the dealer always uses factory parts when they can). I authorized the repair as I didn't want to have to get it into the Advanced Auto parking lot and do the job right on the side of their building. Stay far away from this place, how could they try to charge me more than $800 more than the Kia dealer? We all know dealers are ALWAYS more expensive. The only reason I can surmise is they thought I was ignorant of what it takes to do this job and they thought they could take advantage of me because I was 5 hours from my home. Totally unprofessional and not trustworthy at all. Take it from me, I've been turning wrenches longer than those people have been alive. Do better and stop being crooks Annapolis AAA."

"Showed up for my scheduled re-inspection service only to find out the one inspector had left. No call, text or email from staff to cancel my appointment. Manager would not give me a refund even though they couldn't complete the service within the 30 day timeframe. On top of that, I brought them new wheels and tires to put on my car and their "technician" said they wouldn't fit the vehicle. I went home and had to put them on myself no issue. The level of incompetence and lack of customer service at this place is unacceptable. Don't bring your car here!"