Pep Boys

"Joseph and Marcell took the time to explain the service inspection and describe the measurements of my alignment. Joseph's input caused me to upgrade my purchase to a 3 year alignment. Very professional and polite. A true value to car owners and the community. God bless them for their hard work at the end of the day."

"Faster than fast. Sent a Govt vehicle in by tow truck. Walked into the store and checked in for the service (alternator and battery). In about 15 minutes, the quote was in my agencies fleet office email. Fixed in about two hours."

"Fast, professional, friendly, and efficient service. Sign up for their email/text message deals. 30% off an oil change is a great value. We've been bringing our cars here for years and am very pleased with Pep Boys Annapolis."

"Gentleman at the front desk was friendly and professional. However, I was told 1 1/2 - 2 hours to complete my service yet it took 3 1/2 hours. The tires I had ordered when I scheduled my service were not at the shop when I arrived and I had to spend an extra $300 on another set of tires. I was only getting 4 tires put on and an alignment. My truck was apparently on the alignment machine for over an hour so obviously my work was not prioritized although I had the first appointment of the day and was the first person checked in. Other than the person at the desk, I am very disappointed in the level of service. The actual work done was fine but 3 1/2 hours for the simple service I had done with the appointment time I had and being first to be checked in made the overall experience horrible."

"Pep Boys (#0343) has one of the best professional customer care teams that I have experienced in the DMV service area in quite sometime. Before contacting them for a badly needed tire for my 2007 Camry, I had spoken to Sam's Club, Costco and Just tires. Neither of the establishments were able to do a tire for me on a same day basis and Friday afternoon. I was told by a friend to try Pep Boys. I was so happy that they not only had the tire but the price was amazing! When I asked if the tire could be put on today within the hour, I was beyond grateful when James the Technician told me yes. Once there in the shop James was very efficient with getting my tire taken care of without any delays. While waiting for my vehicle, the technician Mark continued delivery on handling each customer with care. The gentlemen at this location are a blueprint of customer service. If you need tires, do yourself a favor and visit the Annapolis location. Whether you purchase online or in person you will won't be disappointed! Thank you Store #0343 for making me feel like a valued customer!!!"