Sears Appliance Repair 1040 Annapolis Mall Road, Annapolis, MD 21401

"Jim was polite, efficient, and friendly. Most importantly, he ascertained that it wasn’t my fault that I’d overcooked the brownies and apple cake!"

"James was amazing. On time, professional and friendly on both visits. The First visit he diagnosed and ordered the parts. The 2nd visit he came and repaired after parts were delivered. Both visits he walked me through the diagnosis and set reasonable expectations that were met."

"Tony was very informative and did a great job ! 1 in a million !"

"Tony was an excellent technician! Knowledgeable and explained everything about the repair!! Highly recommend him! Sears home service on the other hand, absolutely worst service EVER!!! Took days for me to actually talk to someone, then we scheduled an appointment 2 different times and no one showed up! I took off of work both days! But no one ever showed! I kept calling, the call center kept hanging up on me. They kept telling me lies, saying that someone was coming at 9pm!! They lied and said the appointment time was CST and not EST. I was told numerous times I would get a phone call from dispatch. No one ever called! I had to contact corporate and tell them everything that was going on! Finally I got a phone call that someone was coming out. Tony showed up, he was very nice and understanding. He set up the repair etc. HOWEVER. I HAD TO PAY $692 FOR SEARS TO FIX MY REFRIGERATOR!!! And that was AFTER SIGNING UP FOR THE EXTENDED HOME WARRANTY!! I was told I was only paying for labor because the parts were covered under MANUFACTURER WARRANTY, but i caught a quick photo of the final service that was submitted to Sears and I PAID FOR HALF OF THE PARTS!! LIES LIES LIES!!! No NOT FROM THE TECHNICIAN FROM SEARS THEMSELVES!!! I will be contacting BBB!"

"James had no trouble fixing my washer. Service is great with Sears. Their only downside is my appointment was from 7am-6pm but there is an app to her more information on when they may possibly show up but my time changed a few times otherwise service was great."