Avalon at Gallery Place 770 5th Street Northwest, Washington, District of Columbia 20001

"we're around 8 months in our lease and we couldn't be happier with the building and staff. The staff really makes the building, problems are bound to happen anywhere but what matters is how issues are addressed. Any time we had maintenance requests they were promptly handled by Terance and Ishmeal in the best way possible, no half measures, solved for good and on record time. The desk staff is always friendly and incredibly helpful, Tierra and Ayanna helped me many times with many things, always very responsive. Thank you!"

"I usually don't write negative reviews, but I can't emphasize enough how disappointed I am with Avalon at Gallery Place Apartments. The complete lack of competence in maintenance and the abysmal management is exceptionally frustrating. When I first moved into Avalon at Gallery Place Apartments, I was welcomed by a non-functional AC unit. It turned out that the capacitor was broken, and to make matters worse, I learned that the compressor for my apartment was located in a different unit. This revelation meant that getting the AC fixed promptly was an exercise in futility if you were unlucky enough not to live in the apartment with the compressor. The capacitor was fixed on July 18th, and my electricity bill that month skyrocketed because the AC was constantly drawing power, yet failing to provide any cooling relief. I am posting a picture as proof to this. After the capacitor was replaced, the AC failed to provide enough power to cool the apartment. Only the front of the apartment, i.e., the Kitchen and Bathroom, were colder, but you would literally sweat in the living room and bedroom. It was a nightmare to sleep in the apartment with windows open and two fans blowing at me at all times in July and August. It's a perfect example of the absurdity that one has to endure in this complex, where seemingly simple maintenance issues are turned into protracted nightmares. The A/C still does not work to this day. Between Xfinity is your only option for internet and is billed on your rent. You get no other choice. It has gone down numerous times for me at least. I have wasted hours trying to exchange the router and modems. To make matters even worse, when I moved in, I was also greeted with leaks under both the kitchen and bathroom sinks. It's astonishing that these basic maintenance issues were not addressed before I moved in. It's indicative of the careless and neglectful attitude that seems to permeate this establishment. The paint job on the walls is sloppy. There are paint marks and droppings on the floor that you cant wash out. The management here is a joke. I complained to them on multiple occasions, but they have failed to take any action. They are consistently unresponsive, unprofessional, and seem to have no interest in addressing residents' concerns. It's incredibly disheartening. Furthermore, it's been a never-ending struggle to get any repairs or maintenance done promptly. It seems like they take pride in ignoring maintenance requests until they become critical. They are simply unresponsive on the resident app. My experience has left me feeling undervalued as a tenant. I moved here because it is quite honestly a great location(thats changing now as well with increased crime in the Chinatown. The businesses are actually closing. You can Google), but between the terrible maintenance, lackluster management, the internet, the plumbing and the AC debacles that left me sweating, frustrated, and with a hefty utility bill, Avalon at Gallery Place Apartments is, without a doubt, the last place you'd want to call home. I am also filing an official complaint with the Office of Tenant Advocate along with this review."

"Great location! Tuns of restaurant options and entertainment in the area and its 3 minutes from the closest metro! My favorite are the monthly resident events. Last but not least Avalon at Gallery Place has an amazing team of dedicated and caring individuals from the front desk & leasing office all the way to maintenance. Im happy to have gotten the chance to be apart of this community."

"Terrance the lead technician was so great he came to fix a another situation but was so helpful and informative. When asked to help fix some other issues that we have been meaning to schedule a appointment for he handled the situation quickly and professionally. It is so good to encounter somone the projects quality customer service."

"We are very grateful to Fahim for his awesome work. He changed our lock and was very polite and attentive. He did everything very fast and and gave us all information about it which we needed. Thanks for him personally again!"