The Parker at Huntington Metro 2550 Huntington Avenue, Alexandria, VA 22303

"Quality customer service in the DMV can be hard to find. My husband and I love The Parker for so many reasons but that is one of the biggest ones. Every member of the team here is kind and reliable. Definitely recommend!"

"We were initially excited to visit The Parker, as it came highly recommended by my best friend who is also a former resident there. However, our experience with Kenia Lazo was disheartening, to say the least. It was evident that she looked down on us when we mentioned our request for a WDU unit. We believe that all prospects, regardless of their financial situation, should be treated with respect and courtesy. She was dismissive, pretty much asked us to leave and come back with a filled-out form and give it at least 30 days, at that point we had not even seen the unit. She did not even smile at us or show a welcoming demeanor, we were literally wasting her time from her attitude. Furthermore, Kenia failed to inform us that all prospects needed to provide IDs during the leasing tour with the 2 confirmation emails we received prior to the tour, that lack of clear communication alone should have allowed her to make concessions on allowing my sister to tour without an ID, especially that me and my friend had our IDs. This lack of communication created an unnecessary inconvenience for us. I understand the need to adhere to company policy at all times, but I believe if we are going to hold people to a certain standard, we must hold ourselves to the same standard or even better. When we brought that to her attention, she said “Thank you for that feedback, I will bring it to upper management.” I understand the importance of clear communication and ensuring that potential tenants are informed of all necessary requirements. Kenia's dismissive attitude and the implication that management would support her disrespectful demeanor were unacceptable. When we told her we would get in touch with the manager, she was very stand off-ish, asking us if we wanted his number or email, more-so like even if we reach out to him, he will side with her attitude and dismissive demeanor. Even after my friend made it clear he had the manager's information, she still said, “I could give you his number and email again” Maybe as black people with accents asking for WDU units, we do not meet her ideal clientele requirement. In my own role, I make it a priority to foster a welcoming environment for all prospects, whether they are interested in a WDU or Conventional unit. everyone reserves the right to be treated like any other prospect. It is disheartening to encounter such a different approach at a property that came so highly recommended. I believe in treating all prospects fairly and equitably, as of today, right now, I am not confident that The Parker aims to do the same. I sincerely hope that this incident can be addressed promptly to maintain the positive reputation of The Parker. No potential tenant should feel belittled or dismissed during their search for a home."

"This property really needs to find better leasing agent! The leasing agent I encountered, Ahmani, is literally rude. I tried to do walk-ins but got turned down due to they have incoming appointments, which is totally understandable. But at least they should be friendly and polite about it, and that lady is no where near being polite. I will not be renting here solely because of this. From my renting experience, the leasing team will function like management/service team to resident. If you don’t want to be talked down to by the people who suppose to “serve” you, don’t move here."

"Unfriendly and unresponsive staff. When the leasing office inconveniences you, they’re unapologetic. I understand things happen but It’s off putting living here knowing that the leasing office is rude and unhelpful. camera’s don’t work on my floor. I had flowers stolen outside of my door 20 minutes after leasing buzzed them up and nothing could be done about it. The garage gates are always broken, lack of security. They recently changed locks on our doors and was told by management they would leave my new key in my mailbox. They didn’t, making me have 0 access to my apartment, making me contact them to get it. Another inconvenience management lacks concern, empathy for. I enjoyed living here with the original leasing staff when I first signed my lease 9/2022 but the recent turn over has truly been an unfortunate downgrade."

"Beautiful apartments, friendly and helpful staff, and trails nearby. Love using the gym. Great location next to the metro. Can hear noise from the hallway/ apartments above (much more noise than past apartments I've lived in), but have adapted to this. We have an east-facing apartment and it has great sun in the morning. Nice, big windows with Juliet balcony in each the bedroom and living room."