Hilton Garden Inn Alexandria Old Town National Harbor

"Everything was going great with my stay until I actually went down to the lobby to get breakfast, EVERY HOTEL I've been in, breakfast is free, not here! They have a server for some reason and are almost forced you a menu that has the food you would get yourself now cost money. I looked over to another table with people and even their looks looked like they were bewildered. I'm giving this 1 star solely because of this scamy, swindling company"

"My stay in this simple hotel was fine, and it was not far from the airport train, but the price I was given in writing when I booked was not what I was charged. On checkout I was advised that they were going to pre-charge my card an extra $50 per night to cover in case I had had any snacks etc from the room, or meals, which I hadn’t. They used this ruse of overcharging my card to ultimately make me pay a different, higher room rate without honoring my original booking. I emailed the hotel at least twice, forwarding my booking and also my receipt for payment but they did not respond. I did not expect this fraudulent overcharge from a major chain like Hilton. It’s a shame. Because of this, I wouldn’t stay again and don’t recommend it."

"The room was very big and the window view was beautiful. Booked the room for 2 adults and would have liked enough coffee for us both..went to the lobby and asked for another kcup, didn't have it on hand, finally was brought after 9am when we had already left for the days adventures. Nice location, everything was withing a 2 block radius and area was quiet at night. Bathroom was small compared to the room size and the price. Ate at the hotel and it was awful, they definitely need to upgrade their food. Not worth buying AT ALL. Bartender was super nice and helpful...it was his first day on the job and he was amazing."

"To start, the app was not working to check in. When we went in to check in at the desk, the staff was extremely rude. We were not greeted when we walked up to the desk, they just looked at me and did not speak until I asked if I was able to check in. We reserved our stay with breakfast included and we were not given the tickets, which caused an issue the next morning, or any information on breakfast hours. The staff at the front desk was of absolutely no help in letting us know where the elevators were, helping to unload bags, information about the wifi, or giving any information about the hotel or area. The gentlemen that was doing the valet was, however, very enjoyable. The room itself was clean but the thermostat would not allow us to change the temperature of the room from anything but 66 degrees, the sink in the bathroom would not drain, and all of the shampoo and body wash bottles were empty in the shower. When we went for breakfast the next morning, we were very confused about the breakfast that was included or the process of sitting down and "ordering" from waitstaff. The woman that was working, motioned us to a table. She did not greet us or speak, just pointed to a table that was not even clean. She then came to take out order and when we asked about what was included in the breakfast that came with the room, she just pointed to the menu. She was asked if everything on the menu was included and she said yes, yes, yes. To our surprise when we were finished eating she brought us a ticket to pay for the full amount of the plates. When asked about it being included, she said to write in a tip and sign. She spoke a very limited amount of English. We then went and looked at the statement for the card that she ran and it was ran for the full amount. We told her that the total charge that was authorized was only for the tip not the full amount and she pointed to the front desk. We spoke with a manager regarding the issue and she told us that we needed to speak to the manager of the waitstaff. She was helpful and told us that she would remove it. As of today, it still has not been removed."

"This Hilton garden inn was very nice! The bar & food areas weren’t open all day. There was a very strong odor of gas once you walk in the hotel & in the main lobby… we tried to tell the staff but they seem to just brush it off…the smell was there throughout the duration of our stay.. they really need to get that gas smell checked out because that is very dangerous"