Courtyard by Marriott Washington Downtown/Convention Center

"AB was wonderful I had a late check in New Year’s Eve and he was beyond accommodating. Valet was extra helpful even the guy at the bar (with spikey hair didn’t get his name) I would DEF stay there again. Rooms clean shower was amazing and LOCATION IS GREAT. Next time I’m in DC I’m Def staying here…. THANKS AB"

"Beautiful hotel... Rooms were nice and spacious, and the bed was comfortable. Our bedroom had a nice view of the area as well. The bar area is beautiful and breakfast served was very good. We also enjoyed the bartender who did a great job with the drinks."

"Excellent hotel which turned out to be a surprise - given that I stayed at the more expensive and supposedly better Marriott at the Metro Center a couple of blocks down just a week before, and found the Courtyard to be significantly better. Rooms were very new and well appointed, and the bathroom was large, well lit, and excellent. Also kudos to the front desk staff who were polite, kind, and helpful. The fitness center also had a surprisingly lovely view of DC whilst running on the treadmill."

"BITES! Sadly, two members of our party who shared a bed woke up with bites on their eye lids, ear, neck, fingers, and ankle. The manager was sympathetic upon seeing the obvious bites but could only offer a new room and for the room to be tested. The testing occurred three days later, by Eco Labs, and was negative for bed bugs. Something bit them and it was well-documented with photos and in person with front desk staff. I would have liked our clothes and bags to have been laundered and put in the new room and for one night to be compensated. I did not request this however. The manager clearly and calmly explained Marriott’s protocol and it’s their protocol I have a problem with. The obvious bites and discomfort of our party counted for nothing without a positive test. This is on Marriott and not the polite or helpful staff/manager. I would avoid room 631 and the room we stayed in after- 1226, as there could be cross contamination. Three things are suspicious. 1. I was told that every Eco lab test has been negative following bed bug complaints in two years. 2. One employee told me that I must have misunderstood the manager as eco labs was no longer doing their testing. Why are they no longer using Eco Labs and why were they used for our test? 3. The time lapse from incident to testing which was due to the weekend following Thanksgiving. We will never stay in a Marriott property again as a result of this experience. I was shocked that there was no action to compensate any part of the bill after clearly seeing the bites, regardless of the negative test three days later. Our trip to DC was seriously impacted by this stress. Never again, Marriott."

"What you expect of a Marriott. Comfortable space. Toilet seat was loose but we were busy and not there long enough to think about calling for maintenance. People were very helpful. Parking was a bit expensive. Could use more coffee in room or someplace other than the restaurant. High floor view was lame. Loud neighbors."