Holiday Inn Express Washington DC East-Andrews Afb, an IHG Hotel

"I booked my reservation through Costco Travel as we have done many times before but this time around it was a different story. The minute we step into this property and no one was at the desk we knew we had made a mistake in choosing this location. The photos on the website were deceiving as the place did not appear as the photos posted online. The smell of marijuana through the halls downstairs was sickening. Upon entering the rooms and finding torn and broken furniture, dirty and stained carpet and door locks that were barely holding on to stay on the doors raised some serious flag. I went upstairs to see if we could check out and go find another hotel to stay but was told that I had to pay an early checkout fee. The fee they wanted to charge us for leaving early was equivalent to the same amount of the 3 night stay we had booked, even though we were not going to be staying at the location. They could not get hold of a supervisor or management as they do not work on weekends. During our 3 nights stay in this nightmare place there were a bunch of high school or college students running down the halls making noise through out the night, slamming doors, banging on the walls and once again the smell of marijuana just lingering through the hallways even though they are a so call smoke free facility. Multiple calls were made to the front desk regarding the noise in the hallway and the slamming of the doors and they did not bother or cared to do anything or cared for the other guests trying to get some rest. When asked to be moved from rooms the so call front desk person said they had no other rooms available. Upon check out I requested to speak to a manager and once again no one was available at the location. A day later I called and finally got a hold of a female supervisor. I explained the whole situation and experience we had and her response was what do you want me to do. If you have a complaint take it up with Costco Travel as they were the ones to book your reservations. When Costco Travel reached out the location they claimed they had no history of any complaint made by us. Once again, I say do not waste your money or time staying at this place. Stay away from it by all means. Poor customer service, dirty establishment and deceiving photos that are posted online. You can do much better somewhere else. If I could give them 0 stars all across I would. Costco Travel needs to rethink and review who they are doing business with as this is not an acceptable establishment and is bringing Costco a bad reputation to the company."

"I was impressed by the room. It looked nice. However, the heat didn't work. So while I had planned on taking a shower I had to wait for the technician to work on the unit. The technician worked efficiently and was apologetic. Then I went to take a shower and the shower nozzle wasn't properly attached I guess so I couldn't just turn it like you normally would. I had to turn it and manuever it for a while before it would turn on. Yes but I did finally get to take a shower. I called to find out when the deposit would be returned to my account. The manager called me back to tell me that he needed to release funds I paid for a refundable deposit back in May 2023 as well as January 2024. There is a $75 refundable deposit at this location. I appreciated his honesty and effort to ensure that I receive both deposits back. Also, they provide a piece of paper to put your phone number on and place on your dash so that they can call you if your car lights or alarm goes off? The staff was friendly and accommodating but I won't stay at this location again."

"The rooms were slightly above average but the front desk service left a lot on the table ie needing some growth or better leadership.The tvs need to be UPDATED! The middle age heavier set woman in particular was awful. The other two front desk clerks always spoke and were polite. The cleaning staff half cleaned the rooms and came at the craziest times for example 6pm. I had the cleaning staff walk in my room on three occasions while I was in the shower ect. The kitchen staff was awesome."

"One night stay. The room was clean. Seems as though the was renovated, so it had some dated to it. The desk staff was very pleasant, explained everything thoroughly, and answered all questions. I appreciated the use of the quaint business center. The cost was affordable, and the hotel was conveniently located off the highway."

"Property is a little run down. Rooms are crazy small - like an interior cruise cabin. About 2 feet around the bed - maybe 10' square. Denise was absolutely the best, most friendly desk clerk ever."