Hampton Inn Washington DC NoMa Union Station 501 New York Avenue Northeast, Washington, District of Columbia 20002

"So from my experience the 3rd floor is for bed bug, & government housing assistance The dresser draws are falling apart my clothes fell out of the draws. I enjoyed the helpfulness of Mr. Theo and the attention to detail of Ms Tandra. I believe that Mr. Theo &Ms. Tandra are the regular employees I see the most when I stay at this hotel. In the lobby I was privy to hear that management isn’t willing to train new employees and wants employees to already have experience. So applying was not an option for a few of my family members. The breakfast was good."

"Furnished well and nice bed. Shower was average. Room was clean and seemed remodeled within last 5 years. We had two rooms both missing different things. They have 2 elevators that requires a key card to operate (no signs about needing a key card though), but one elevator is reserved for staff. So if the "staff" elevator shows up first, after much frustration to figure it out, press the down button and hope the other elevator arrives before the "staff" one resets. Funny thing was outside of the ground floor, any elevator would take you down. Ridiculous. I have never seen that before. Also we could not take the steps, the doors to each floor is locked. I could maybe understand that for security, but seems like a major safety hazard if there is a fire and the ground floor is blocked. Also room was not ready until after 5pm on check-in."

"The hotel itself is new and looks nice, and it's in a fantastic location right by Union Market, but there were a few issues. The service from the employees felt like from an old/rundown hotel, not a nice new one. The person working the front desk when we checked in was wearing sweats, which just seemed really out of place. The website said parking was an additional $25 per night, but when we checked in we were told it's $35/night. Our room reeked of weed when we walked in. There's a lot of construction around, which didn't bother us, but might be a problem for some people. The breakfast was decent and the lobby stays stocked with coffee, tea, and citrus infused water."

"Rooms are modern and clean, good pillows and sheets. Blankets are on the thin side and the mattress are very firm buy you can't please everyone. The location is somewhat out of the way...a roughly 45 minute walk from the capital building. They do provide a shuttle but there's only one and its first come first serve so be prepared to wait. Parking is also a hefty 45 dollars a night so find a package that includes free parking, We were able to get it through travel zoo. My only complaint was the pool which was not very well attended (missing towels, cloudy water) Also, the shuttle stops running at 9:45 so that means you most likely wont be able to take it at 9:45 you must be a minimum of 15 minutes early. Breakfast was good but dining area was pretty dirty and so was the serving area. If you're not pinching pennies pay 20-30 extra per night and stay at a better hotel closer to the mall. This is a 90$ a night hotel for almost 200$."

"Very nice hotel, with clean rooms. The staff is attentive and thoughtful. We were exhausted when we arrived but it was early for check-in. The front desk sent us off to enjoy the complimentary breakfast buffet, and while we were eating, stopped by our table to let us know they had prepared our room early and we could check in as soon as we were done eating! I couldn't ask for better service! The hotel is not on the best side of town, but they offered a shuttle within 2 miles of the hotel, which included the Metro, so there was no need to walk around the neighborhood. Hotel security was good and we felt content with our safety. While it was pretty busy while we were there, we still managed to catch a shuttle about 90% of time places we went, opting only twice to take an Uber. They have a lovely pool and hot tub, which unfortunately they close at 10PM on the dime. Unfortunate, as we would have liked to enjoy the pool later in the evening. The only complaint I have is that the pool was so highly chlorinated that both my husband and my swimsuits were ruined from the water and I practically had to bathe in lotion for a week from the way it dried out my skin! Take it easy on the chemicals there! Overall we enjoyed our stay and would definitely stay here again!"